Cincinnati, United States
10720 Makro Dr # A
N/A
+1 5132726050
Wheelchair-accessible entrance
When lincare bought out my CPAP Supplier, they were quick to start shipping and billing me for a bunch of unnecessary supplies. I called several times to have this rectified and they kept saying they were sending return labels to have the items returned and credited back to the account, but they never did. Instead, I ended up paying over 200 for a bunch of supplies I've never used, just to keep my account from going to collections. Today, I tried to actually purchase a specific supply and they were trying to treat me like a new customer despite having my information, and saying I needed to have a new sleep study done and doctor recommendation just for one part of my mask. The lady was not very professional who I spoke to, and her supervisor was worse. I would highly NOT recommend Lincare.
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Absolutely AWFUL and horrendous to work and network with! Would give zero stars if it was possible. Terrible customer service. Just all around a nasty vibe and company.
Have been a customer for 7 years. Called today to ask about reordering of my cpap mask. After waiting for 10 minutes , someone answered the phone. their phone system was horrible, I can barely hear what she said. I have to give a lots of information before she can locate my record, but when I asked for pricing, she does not know - How can an order desk did not know the prices if their items? She then transfered me over to the billing department, without giving them my info. So the night mare continued, this new billing clerk asked for all my info again, name, address, phone number and guess what she could not even find my files. So she rudely asked me to call back to the first number and not even trying to find something to help me. She quickly cut the phone call. I am looking for another suppliers to give them my money and get better service and respect 12-21-2020 another SAD UPDATE with Lincare service (or LACK THEREOF) . Last thrusday, I called and talked with a person and asking to meet with the CPAP technicians about the fit of my cpas mask. I was told he was working from home due to covid and I had to leave a message. After waiting for 4 days without any call back, I called again and now am told the the tech is seeing patients for fitting. I must be getting old with hearing issues. just wasted 4 days of waiting for a never-came call back.
Their night time answering services are the rudest people i have every heard in my life my husband is in customer service and these people that are so rude should not have jobs . sad very sad that people that their life depends on them and they get cut off talked to rude and hung up on .wow. ! Unreal
The office manager is the rudest person! Never go to the location in Cincinnati, have them deliver everything. I would of walked away and changed suppliers if she had anymore to do with it. Jack
The drivers and delivery people at the office are top notch. That's why they got the 2 stars I gave them. But the Office Manager, Tonya, was rude and very uncooperative on a recent phone call. Originally, the Middleton office had serviced my oxygen deliveries and equipment. A little over two months ago I needed my tanks delivered to my office rather than my home. At that time Middleton and Cincinnati reached an agreement that Cincinnati would make the deliveries to my office which was in their area. They had made these oxygen deliveries to me for over 2 months, but today I called and she rudely told me that they would not make the delivery unless I transferred my entire account to her office. I am so disappointed that she would hold my vital health needs hostage.
Love love love this place, Katie G is the best. Easier access to Oxygen has been a huge upgrade in life.
oxygen oxygen oxygen these folks are awesome quick friendly easy to deal with
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