Rochester, United States
100 Linden Oaks #200
N/A
+1 5855861600
Terrible experience. I never received a call for my first phone appointment, so I called the office and was told I never filled out the required forms, but they didn't send them ahead of time. Then I learned my appointed doctor didn't even take patients outside of NY, despite me clearly mentioning I was not based in NY when booking the appointment. The whole experience was very disheartening, and it could have all been solved if the staff properly communicated and did their due diligence. It would hav been nice if they showed a little compassion too. I urge anyone in need of therapy to look somewhere else where they actually care.
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I had over fifteen appts with Michael Klein. I am a graduate student at an Ivy League College. All this therapist did was complain about his patient load and he kept telling me how much he disliked the other therapists and support staff members in the office. When I suggested to him that he needs to follow his own advice and learn some coping mechanisms, he became furious and threaten to discharge me. Stay away from Michael Klein...he is stressed beyond belief.
Terrible place and billing staff. My “therapist” never even let me talk. He would just blab about his own day and feelings. Is that what im paying for? lol, do not go to this place especially if you dont got extra laying around too. They will always love to nickel and dime you any way they possibly can and not help you a bit about it. DO NOT GO HERE, FIND A BETTER PRACTICE!
I called to get my child in with Dr. Sharpe. I gave the office all of my information, from name, address to insurance policy number. I heard nothing for two days, called again. Nothing. Left a very desperate message on Dr. Sharpe's direct line saying \please at least let me know if you can take my child on as a patient\ as circumstances were getting serious. Nothing, no response. I'm glad I found a good therapist elsewhere before anything bad happened to my child. Don't waste your time with this office.
Illegally refused to process prescription refills over the phone. Unethically charged for a full hour appt when i came in person to request my rx refilled that they had prescribed. I would give 0 stars if i could. Would take legal or government action if i had time. The owners of this place should be ashamed of themselves. And seek therapy
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