Santa Rosa, United States
2727 Dowd Dr
N/A
+17078006184
It’s smart that they have this place behind other dealership because they can offer better rate for customers. We drove far to get here and was kinda bumped out that the staff didn’t let us know before hand that the car was not ready to test drive. Luckily all worked out in the end. We came back to buy the car on the day they installed new tires. But we noticed the tire pressure error on the dash board only when we left. There was some hiccups here and there, but nonetheless staff are friendly and knowledgable. Overall, we’re satisfied with the condition of the car and the final price.
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Where to start with this circus of a dealership. Unfortunately I’m limited by word count so I’ll skip straight to the dealership visit. Keep in mind I live 4 hours from the dealership. On the day of the test drive, I meet Tony who can’t seem to get my name right, referring to me as Nathan. Dealership was unwilling to negotiate, pointed me to the door, said they didn’t need my business and would rather auction the car off then take 300 off the price. Said I was unwilling to meet them in the middle even though i drove 4 hours and offered more money down to get them to meet my price. Manager refused to see me, and only came out as I was leaving. Usually this is when the manager tries to smooth things over. Not this guy, he tells me he came out to say good by and that they couldn’t take 300 off but would include a free oil change. I don’t even live there! Come to find out they lowered the price the next day to what I wanted. Unprofessional, shady, and petty to boot. Go anywhere else but here, you’ll only have regrets and wonder why you gave them the time of day.
Always an easy, thorough and service oriented experience. Been coming to this dealership for 15 years and have left completely satisfied each and every time. Made me buy a Grand Cherokee and another Ram to stick with the dealership. Highly recommend. Special kudos to Nick who has been my service advisor for several years.
Smooth experience as always! Zachary Sheets is always going the extra mile to make sure my appointments are completed within an acceptable timeframe while giving me updates on all the work that is being done. Lithia Santa Rosa has an amazing team and knows how to keep their staff motivated to always want to improve what I believe is a perfect experience. Thank You and I look forward to future purchases and appointments! Best Regards, Chris M.
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