Lithia Springs, United States
639 Thornton Rd Suite 109
N/A
+1 7707396811
Visited Thornton rd location in need of last minute vehicle. Reservation was made the night before. If I were to have paid in advanced instead of “pay later” things would have been a little smoother. I would hope a vehicle would have been reserved because you paid for a vehicle. Well, the location was out of cars. I arrived around noon and waited patiently for any “return vehicle” There was a customer before me waiting for a return vehicle as well. It took 2 hours, but I did not leave without what I came for. I was not in the biggest hurry (Thank God) so I patiently waited. Cynthia McCanan was pleasant and helped me very much in the end of the process. It was not her fault that the location did not have any vehicles on a Friday. The vehicle was clean and smelled nice. I saved more waiting patiently, instead of moving with haste! Thanks once again
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Cynthia is very rude, unprofessional & has a nasty attitude. The bad reviews outweigh the good ones so I’ll just assume the ppl that gave good ratings must’ve caught her on a good day. Everyone isn’t lying on this lady. She shouldn’t be working in customer service at all. To be honest, that location would probably run a lot smoother if they got rid of her. I wish I could give this place ZERO STARS, WOULD NOT RECOMMEND.
I’ve had the pleasure of coming to this location twice.( I’m from New Jersey ). This is my second time , the first time was during the being of the pandemic , and I loved how they put safety first. Now this is my second time && the customer service as always was amazing . I’ve had the pleasure of being helped by Cynthia McCanan , she is so nice , understanding and helpful. This will be the only location I ever rent a car from ....
I experienced the worst customer service ever at this Avis on Thornton road. Cynthia is extremely unprofessional , rude, confrontational & has No customer service skills at all. I walked in and she didn’t speak, just said How can I help You? I said I have a reservation & she starts telling me she has to do a background check which was ok. Just not said professionally at all. I stood at the counter for at least 30 minutes with her taking personal calls, not being able to get the computer to work but fails to at least apologize for the inconvenience. It just gets worse , She puts papers in front of me and just says sign here, what about explaining what I’m signing. Then she wants me to sign a paper stating there’s no damage on the car before I have even seen the car. There were even more issues but the bottom line is you can’t teach grown adults manners, professionalism and how to communicate with good customer service. This was my 2nd unpleasant experience with this person. I don’t know how this office operates with this type of service.
Horrible, no customer service from 800 number or from this location. Had a prepaid car reservation at this location. I even called the day before to confirm they had my reservation. Got there early to pick the car up. Place was crowded with people waiting for there reservations. They said they had no cars. Airport avis wasn't answering there phone and all other locations were out of cars. They told me to call the 800 # to cancel or they would still charge me 150 dollars. Lithia springs Avis said it was not there fault and the 800 number said it was lithia springs fault. Well as a customer neither of them attempted to make it right. Who cares about my vacation plans. If they would charge me 150 dollars if I cancel why won't they give me 150 credit toward next rental since it was there fault. Years ago I had a simular problem with Enterprise. They went out of there way to make it right and hooked me up on my next rental. Not happy with the no customer service. I wouldn't rent a toaster from this clown company. Thank you Avis for messing up my plans and waisting my time. You need to work on your customer service if you want repeat business.
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