Livonia, United States
30411 Schoolcraft
N/A
+1 7345220190
Such a wonderful place to do business with . Wanted Granite Kitchen Counter Tops for quite a while. First went to Hard Rock Stone Work, a true nightmare. The price had increase three times. By Shopping at Granite Planet, I was able to save upwards of 2500 dollars. The staff at Granite Planet were very professional from start to finish. Choosing a high quality stone, nice back splash, and a very nice sink. Thanks Granite Planet, still smiling.
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Terrible. If you want cracked counter tops shop at granite planet. ( Granite planet dodged my calls for weeks and refused to help) Inexperienced installer had to change drill bits 3 times while cutting our quartzite countertops for the faucet and soap dispenser; radiating cracks from both holes. They are so deep that it snags your finger nail when touching the counter tops. Owner refused to replace the cracked piece saying that it is normal and not cracked, even though you can FEEL and see the cracks. Currently having to dispute the charges because i am left with no options for help. Stay away, if you want the job done right and a company that actually cares about quality and the customer.
At first I wasn’t to sure about this place, my friends had recommended it to me when they heard that I was planning on redoing my kitchen and bathrooms but when they showed me to the warehouse I was in shock! They had any kind of granite imaginable I was so impressed and in love the choices it took me about 5 days to decide what granite I wanted and then I went back and told them the granite I wanted and then they came to my house to get the correct measurements and installed it a little less than a week later. There was some residue after they installed the granite so I called to ask about it and they told me to wait overnight and told me it was a finishing polish so that the granite wouldn’t scratch and it seems to be working just fine considering the fact that I cook a lot and am constantly dragging pans and cutting veggies on the counters, and the staff was incredibly nice and treated me like family! Overall Granite Planet is amazing and i am 100% coming here again if I’m going to instal granite again! (10/10 recommend)
I have used this company 3 times and my mom has used them twice. They are easy to deal with and have great prices. We have fallen in love with some slabs in their warehouse and they have steered us away from things due to their ability to splinter and not hold up well for day to day use. I had two counters installed today and they are gorgeous. Its finished really well. I couldn't be happier. When in doubt, be sure to ask them what stones and edges will hold up well with your usage. We have boys and I am always sure to tell them that we are hard on stuff in our house.
I am extremely disappointed with the lack of service and professionalism that I received. I chose a piece of granite for a vanity countertop. Prior to leaving, I set up an appt. for the measurement and installation. When I received the estimate, not because they contacted me, I had to contact them. I drove to GP to pay for the countertop and upon my arrival, I was told the granite had been sold and was no longer available. There wasn't an apology and the guy that I had been dealing with took no responsibility and just shrugged it off. I sat there for 45 minutes waiting on the owner to arrive and he never did. I asked for the owner to call me and he never did. A full week went by and I did not get a call from the owner. I am in customer service. I am appalled by the sheer lack of customer service! Apparently, they don't need my business, or my money. Consider doing business with a reputable company that will appreciate your business and give you the level of customer service you deserve.
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