Longwood, United States
350 University Ct
N/A
+1 8777707637
Online estimates
Attention TRUCK DRIVERS, you have to back up to the driveway to be loaded. If not, nobody watch for traffic at your exit to turn around.
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Very professional. Sat down our POD then picked it back up right next to a hibiscus bush. Not one broken stem. Amazing.
*Update, I saw online Pod finally arrived & called PODS. The customer rep confirmed our pod was onsite & scheduled availability for us to get in it same day. Claims department was able to discount transit fee for 10% for our inconvenience. Clifford at Longwood office went above & beyond to assist us while we were onsite. Our move has been very stressful. I’m glad PODS was understanding of our issues & ultimately did right by us as much as they were able* My pick up was in TX. When it was delayed 4 days due to weather, I understood. But when they picked it up & then didn’t send it out of Texas for 2 days more, that seemed like poor service as they should be trying to stay on time because of delay. Then they said it would arrive in Florida in 7 days but it has been 9 days without the POD arriving. Phone reps have told me they would escalate my issue to get a phone call from logistics & or managers who could tell me where my POD is 4 times since Saturday & I still have not heard anything from anyone by 4pm Monday (today). I’ve called 3 times today with no call back or help about what I am waiting for or where my POD is or how long I will continue to wait. My husband can’t start the work that he moved here for without his work tools from the POD. & at 6 1/2 months pregnant I have no furniture (except 1 recliner chair) to sit on or sleep on this entire time (9 DAYS). I’m disgusted by the lack of service & assistance, & the total irresponsible neglect of this company which is not responding or reaching out to help me & which does not track their PODS locations or hold accountability to the customer about where their things are or how long their delivery will continue to be delayed so they can plan accordingly.
Adam delivered and picked up our pod and was beyond polite. I let him know when he was picking up that I was sick and wouldn’t be coming outside in the cold and he even asked if I need him to pick me up soup! Great personality and hard worker. Super impressed!
So I tried to use what u may call the user friendly website to order my pod to be moved website confirmed and when I look day before move I do t see any schedule however they made sure they took their monthly payment on time. Now I’m on hold for 40 mins
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