Corolla, United States
1130 Corolla Village Rd
N/A
+1 8006465812
Bruce’s professionalism as far as delivering what you order and pay for is nonexistent. Run, don’t walk to another photographer. Trust me. I hire photographers all the time in my business and this guy has failed to deliver actual photos up to this point.
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Bruce Lorenz was professional, timely and incredibly easy to work with for our beach family photo shoot. Bruce’s years of experience was apparent in his ability to gain the trust of our 2 year old grandson and in his arrangement of our large extended family. I could not be more pleased!
We scheduled a photo session for summer of 2019, and we were all very impressed with Bruce's ability to get kids to sit still and smile. He was able to get the shots in a short amount of time, and the toddlers cooperated! However, the pricing of the photographs was not explained upfront. We bear some of the responsibility for not insisting on some of that information in advance. The pricing was severely high, especially considering the difference between his \professional\ skills and the capabilities of modern smartphones. He provided digital copies of the photos we ordered, but they were less than 1.5MB. We could not make prints greater than 8x10 with any clarity. They aren't even high quality enough to make a desktop background for the family computer. As others have noted, Bruce took months to get our photographs to us, and only after we reminded him of our order. I would not recommend him to others unless you don't care about price and want to have pictures taken of young children.
I rarely write reviews, but feel this one is important to share. His work is gorgeous and he’s very talented. However, his horrible customer service takes away from that, which is unfortunate. His pledge to return email/phone calls within 24 hrs is bogus. It took several attempts to get in touch with him for booking... a red flag I should have taken seriously. After the session, I called and sent numerous emails about payment, etc, with no reply. Took over 5 months to get our pictures- after having having been charged for them months prior. Began fraudulent charge claims, which immediately prompted him to send portraits. He isn’t forthcoming with pricing and doesn’t have any information (flyers, etc) to send to review and be informed upfront. I read several comments about his lack of customer service and should have paid attention and chosen another photographer. For us, that outweighed his work and I wouldn’t recommend him.
We've worked with Bruce 3 times over the years, each time with wonderful results! His work is truly beautiful and the delivery has always be timely. Highly recommend.
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