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ReadyRefresh by Nestlé® - Contactless Delivery Available!

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Lorton, United States

local.readyrefresh.com
Bottled water supplier· Beverage distributor

ReadyRefresh by Nestlé® - Contactless Delivery Available! Reviews | Rating 1.1 out of 5 stars (5 reviews)

ReadyRefresh by Nestlé® - Contactless Delivery Available! is located in Lorton, United States on 7408 Lockport Pl. ReadyRefresh by Nestlé® - Contactless Delivery Available! is rated 1.1 out of 5 in the category bottled water supplier in United States.

Address

7408 Lockport Pl

Phone

+1 8002208286

Service options

Delivery

Open hours

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E

Eric Sterling

Never fulfilled our order, never gave an explanation, called every week for 2 months. Finally gave up and started service with a reliable vendor. Non existent service, horrible customer service. Avoid doing buisness with this place.

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Bobby Ashworth

My wife and I were subscribers to the ReadyRefresh service for over 1 year. We were happy with the quality of the water and the delivery service, but I am giving them a 1* review for recent customer service and business practices. We cancelled our service when we moved to a new address earlier this year. Unbeknownst to us, we had an outstanding balance of approximately 38. We did not getting bills or service at our new address. My wife called to update our account after several months (life's busy) so that we could restart service at our new address. Within about 3 days, we received a stack of bills for the outstanding balance of 38 plus 140 in late fees (applied at 20 each month). I called to discuss this situation with the ReadyRefresh customer service to settle my account with (hopefully) a reasonable amount of late fees. After 3 days of calling, I was able to get in touch with someone that had the authority to review my account. She was pleasant to speak with and understood my concerns. After reviewing my account for another 2 days, the customer manager concluded that we were at fault and responsible for the late fees in full. That may be a just conclusion based on their business policies, however, ReadyRefresh does not seem interested in customer satisfaction or repeat business. I'm an honest person, so I'll pay my bill but will walk away from this company.

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Sp Nz

Terrible company. They never deliver, don’t inform you they won’t be delivering and yet mark your account as being delivered. In addition, the driver and the company has a million excuses. If the driver can’t get to the loading dock right away, instead of waiting a few minutes for another truck to leave, he won’t wait. Issues after issues after issues with them. I cancelled my service and all I want them to do is pick up this dispenser so I can be done with them. They can’t even get that right. They were supposed to come yesterday and didn’t. I spend so much time on the phone with them, they need To start paying me an hourly wage. So annoying. Not worth the headache. Costco discount or not, I’ll pay full price for a quality company or just get the dang water myself.

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Matthew Byrnes

After 3 years, the Autopay feature stopped working (CCV code magically disappeared) and future deliveries failed to show and/or failed to bring the correct quantity (while still charging you for jugs not delivered). While working with customer service, they seemed eager to help yet failed to hold up their end as make up deliveries were schedule however not fulfilled/submitted. Manager Katie was very polite and apologetic however these next couple deliveries will determine whether I cancel our service.

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Sasikala Marrapu

HORRIBLE!!! The water is definitely not good quality. Not sure where they get this water from. I have seen green algae and dirt in the water. DONOT use this water. And their customer care sucks.

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