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ReadyRefresh by Nestlé® - Contactless Delivery Available!

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Los Angeles, United States

local.readyrefresh.com
Bottled water supplier· Beverage distributor

ReadyRefresh by Nestlé® - Contactless Delivery Available! Reviews | Rating 1.9 out of 5 stars (5 reviews)

ReadyRefresh by Nestlé® - Contactless Delivery Available! is located in Los Angeles, United States on 1566 E Washington Blvd. ReadyRefresh by Nestlé® - Contactless Delivery Available! is rated 1.9 out of 5 in the category bottled water supplier in United States.

Address

1566 E Washington Blvd

Phone

+1 8448095610

Service options

Delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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Derrick J

Shockingly HORRIBLE customer service! Avoid at all costs. The water taste fine but I would rather drink out of a public water fountain than sign up with this company again. I always thought Nestle was a progressive, modern, fair company but this experience blows my mind. I was heading out of town for a while and tried to login to \pause\ my delivery of water bottles. They don't offer such a concept so I thought the water delivery guy would probably notice that I am not taking the water bottles inside to my house from my front porch. Well, he didn't use any common sense and I now have 24 five gallon bottles of water sitting on my front porch. It this isn't a signal to be burglarized, I am not sure what would be. Crazy! So, you can't cancel online either. I called them and was 47 minutes later, I spoke with a manager. She informed me that if was totally my fault and I could have canceled the service online. I went online to do this while she was berating me on the phone. I found the button that stated \cancel service\ and hit it. A pop-up screen showed up that said call the 1-800 number that I had just called. They don't offer any chat either. So after explaining my situation to the manager, she said she would give me a credit for 8 bottles of water, around 65. I NEVER received this credit. I also explained to her that I was out of town for another month and having 24 bottles of water on my front porch was a signal to thieves to break into my house and to please have these picked up and I would pay for the cost. She assured me that this would happen. one month later and they are still there. PHOTO attached. Apparently Nestle operates on a old school model of trapping the customer and making very hard to cancel service. News alert Nestle!! This model is NOT sustainable and you are losing customers like me on a daily basis. The negative publicity that people like me are creating against your company will eventually break your outdated business model. -- Derrick

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Lili L

If I could give negative stars, I would. They had screwed up billing on my mother's account. She is 95. I had to make repeated calls to get it right, and then had an online chat. At the end of it, the person I chatted with promised to send the transcript which contained our deal. It never came. I have written no fewer than TEN TIMES--even to corporate, and NO RESPONSE!!!! I would not believe this company existed--except we received water in the past. THEIR CUSTOMER SERVICE IS HORRIBLE.

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Carolina Hot

There should be an option to give zero stars! Joining and setting up delivery was very easy....the issue is actually getting them to deliver the product you ordered. I called their customer service number twice after they kept pushing back my delivery date, I was ensured that my delivery would arrive the next day but that never transpired. Do not order from them, save yourself the time and headache.

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Keith Bigham

Not bad you have to go in thru the 20th st gate

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Alexandra

Zero stars should be an option. Where do I even start. Firstly- the water tastes terrible. Delivery was constantly moved back by days at a time. I often had to go out a purchase bottled water to hold me over. My bill started at 16/month and went up to 26/month within a year (my orders never changed). I decided to cancel my service and return the water cooler. They gave me a time frame for the water cooler pick up (8am-1pm or 1pm-5pm). I picked the morning, figuring I could go into work after they pick it up. When did the person come to pick up my cooler? 3:45pm!!! WHY EVEN GIVE THE OPTION IF YOU AREN'T GOING TO HONOR IT?! I missed an entire day at the office because of this. An no warning or notification from Ready Refresh that they were going to be late. It continues... I got an invoice for 1.11 for the month after I cancelled my service. I went onto my account and THEY DON'T LET YOU CANCEL AUTO PAY OR DELETE A PAYMENT METHOD FROM YOUR ACCOUNT ONLINE. So yet ANOTHER call to customer service. The customer service rep said she cancelled the autopay. I asked about removing my card from my account but she didn't even acknowledge it. I'm sitting here 4 days since that call with a 1.11 charge on my credit card. Went back on my account online and auto pay is turned back on. I still can't delete my card from my account. Can't figure out a way to delete my account all together either. I've been sitting on hold for 8 minutes as I type this to get it figured out. The amount of time I've had to put into canceling my service is ridiculous and unacceptable. Get yourself a Brita filter and SAVE YOURSELF THE HEADACHES, TIME, AND MONEY.

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