Los Angeles, United States
5700 96th St
N/A
+13103389400
**UPDATE 1/4/20: PLEASE READ. So when I picked my car up I notice a strong mildew smell, and there was significant condensation all in the inside front window. I thought it was weird, but let it slide... I didn't even mention it in my other reviews below. However... When I was cleaning the mud (left from SAM's) out of my car today, I lifted up the all weather floor mats and the floor carpet was soaking wet... Both sides front and both sides rear... The entire floor was soaked. My only guess is they left the windows down and let rain get all on the side of the car!!! I have no idea if this was intentional or not (due to my 2 star rating when I dropped the car off). Either way, NOBODY SHOULD USE SAM'S PARKING SERVICE. My car now wreaks of horrible mildew. 12/23/19: Rude staff at the front desk during drop off. Two stars at this point. Will update this review depending on how the rest of the experience goes... 12/31: Dropping to one star... I rarely post reviews, but I feel others considering parking options in LAX should know, and the owners of this lot should know (if they even care)... Upon my return to the airport, I called Sam's parking and waited for a pickup. They could give no estimate on how long it would take before and shuttle would swing by and pick us up. We waited 30 minutes at the designated pick up point, noticed several other shuttles come by multiple times, but no Sam's shuttle. Luckily a Lyft happened to be dropping someone off, so we jumped and our great change of Fortune and snagged a ride back to Sam's parking. You would think all would be good at it this point but noooo... When they moved my car from wherever they had it parked, I guess they decided to go do some mudding/offroading in my GTI... There was fresh mud all over wheels and inside the foot well of the driver's side. Sooo... One star... Buyer beware.
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Great service and very nice people. Waiting room super clean with leather ,sofas vending machines,the new system it's the best in lax the waiting time to /from the airport it's short now ,the customer service excellent,the car wash and detailing really good job I recommended according my experience,friendly drivers just the best.
Super unprofessional. They gave me the WRONG car key when I tried to retrieve my car. After I said this isn’t my key, the guy proceeded to dig through the TRASH to try tofind it. Are you serious? Five minutes later, another guy pulled in with my car. The guy in the front said “oh your car is back”, no apologies, no anything. Also found a pen that’s not mine in the passenger seat. I would never park here again ever.
Used this place 3 times now. Super quick in and out. We have had no issues with them. The shuttle drivers may drive a little to quick but they drop you off fast and when we called for pick up they were there way faster than I though they would be.
No complaints about this place. We actually had a reservation at a different parking place (Value Park LAX) but when we showed up, they told us they didn’t have any space, despite our prepaid reservation. Frantically we called around and Sams was able to take us. No issues with service - wait time for shuttle at the airport was about 15 minutes for pickup. Car was ready to go when we got back. A little more pricey than value park LAX was, but considerably less than some of the others we had called. I’d recommend them.
Dropped car off, immediately brought to airport. Return, called, van there in about 3 minutes, my car was lined up for me. Very quick. Highly recommended.
Returned from my vacation with a scrape on the side of my car.They gave me a claim number and told me that someone would be in contact within 72 hours. No one called. After that I called on an almost daily for a month to rectify the issue. The claims person was NEVER in the office. Sean (if this person actually exists) never got back to me and other staff didn't even seem to care.
I'll just say there's a reason why it's not rated the best. I didn't understand why my preorder payment, which included my itinerary, ended up needing additional payment when I went to pick up my car. Also the front desk person literally never looked at me in the eyes and was pretty unhelpful/disinterested with me. The price is probably comparable to the other cheaper overnight parking spots. My car was safe though and the shuttle bus driver was very chill.
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