Los Angeles, United States
1411 N Highland Ave
N/A
+18888888150
Paid for tv mounting with provider included cord concealment and wall mounting bracket. Waited 6 hours Thursday. No show. Then had to reschedule. Waited 6 hours on Saturday and they finally showed up. 3 hours after the appointment window with only tools, no wall mount and no cord concealer. Christian, the person running this operation has no idea how to run a customer facing business. Stay away at all costs. If you get this tech from Amazon request a new one. Included photos of text4tech not replying to texts.
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Worst company I have ever dealt with - a shame this is the only partner Amazon works with in the Seattle area. First they sent a guy to install a deadbolt who didn't bring the right tool and gave multiple excuses which I'm 95% sure were not true. Then we rescheduled and another guy never showed up (leaving us to wait home for 3 hours). Finally they decided to simply reschedule themselves to another time without even asking us. This company is a disorganized mess. I will never use them again. Suggest you hire actual professionals to deal with whatever the thing is and avoid "Text4Tech".
Waited and waited and never showed up, when I called he told me that the tech is no longer with them. I had 3 confirmations but they never bothered to reschedule with me
Amazon customers: DO NOT BOOK THEM! You can call customer service to request another vendor. Like other reviewers below, my husband and I also experienced terrible customer service. We scheduled a tv mount installation through amazon and were directed to book an appointment. Everything was confirmed, our number was triple checked, and we made sure our address was listed. Day of, this company didn't bother to call us during our time window (2pm-5pm). Their business phone was not going through, and even amazon customer service couldn't reach these guys. We cancelled and rescheduled because no one contacted us AT ALL, and requested that our installation be completed by another vendor. Here's the kicker - it is 5:45 when I finally get a hold of someone (Christian) to check on his associate Jose who was supposed to be at our home. He definitely didn't care, brushed me off with "I understand. I'll call him. Let me call you in an hour and 15 minutes" It is now 8:36 and Christian never called me back. Not sure if Jose is ok because he never called or showed up. If they do not reply back to us, I wouldn't be surprised. But if you get a chance to read this: You are completely unorganized, inconsiderate, and unprofessional. When you have a customer book a reservation that is then confirmed by your company and you don't even call us to reschedule is absolutely unacceptable. I hope you figure out your business model soon and put customer service at the forefront, because those customers are who pays your bills.
Worst company ever! I scheduled with this company 3 times to have them not show up each time, hence 3 days wasted! The times that I tried to call or text, they would ignore. My order was through Amazon, I'm surprised they would contract such unreliable, unprofessional people.
Thank you Christian I was so happy too have you work on my tv , I’m so excited that you guys have lots of experience here, I will always use you guys & I will recommend to my friends & family thanks
Owner is a total scam artist. I paid 120 for the assembly of a basketball hoop via Amazon, and the day of the scheduled install the owner called to say I had to pay an additional 150 or he was going to cancel the appointment. He vaguely said the specific hoop I ordered costs more to assemble, but had no actual justification for it. The parameters of the assembly were well within what I already paid for. I called Amazon to complain, and they didn’t understand why the owner thought this needed an upcharge. However apparently this guy regularly pulls this stunt with customers and pays Amazon a commission when he’s able to bilk desperate people out of more money. Stay far away from this guy.
They never showed up, called, nothing. Ordered through Amazon!! Do it use this company.
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