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The Icon

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Los Angeles, United States

iconla.com
Photo lab· Art restoration service· Digital printer· Photo restoration service· Photography service· Commercial printer· Digital printing service· Photo shop· Print shop

The Icon Reviews | Rating 4.3 out of 5 stars (5 reviews)

The Icon is located in Los Angeles, United States on 5450 Wilshire Blvd. The Icon is rated 4.3 out of 5 in the category photo lab in United States.

Address

5450 Wilshire Blvd

Phone

+1 3239331666

Service options

On-site services

Accessibility

Wheelchair-accessible entrance

Open hours

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Daniel Ingersoll

Ordered one 12x18 print on metallic paper from them for a Christmas gift. The print came out great, which is of course the bulk of my rating. There are a lot of aspects of running a good business but the most important is that they do what they are supposed to do, and well. This they succeeded in. The reason I gave 4 stars instead of 5 is because of the price and the seemingly unorganized nature of the business. Prices are a bit too high compared to other print shops in the area. As far as being organized, my print was supposed to be ready Monday. I called and they said it was still in processing but then she went back and the lab said it was done. Then when I arrived it was another 10 minutes to find the print. Either way, print came out good and if they can just get a little more organized it would be better. It was also the Christmas season so I will be updating this review on a future order when it’s not as busy.

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Jason Burke

Do not use Icon if you are a professional photographer. I trusted Icon to print and ship photos in proper packaging to a client, which they failed to do - costing me money and much embarrassment. The photos arrived to my client bent and damaged as they were packaged in a flimsy cardboard that could clearly not withstand a cross country mailing. I reached out to Icon, explained what happened and requested that they re-print the photos and ship them out again with proper hard-sided protection. They refused, shifted all the blame to USPS and offered me no reimbursement. I was wholeheartedly disappointed in both their inability to provide proper shipping service (which I paid for!) as well as in their subsequent lack of accountability and poor customer service. I will no longer be using Icon as a printing resource - and if you value your professional reputation and good customer service then you shouldn't either.

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Timothy Perri

Just developed a few rolls there for the first time, quality of service was great, will return soon with a few more rolls.

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Allorie Alexander

The only place in LA that I go to develop. Alex and the rest of the team are amazing. Would highly recommend to anyone. Never disappointed. They also develop with E6 which is something that not everyone does.

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Daniel Poplawsky

After meticulously color correcting one of my images for a school assignment I ordered a C-type print from the lab. I picked up a terrible print, totally tinted an extreme cyan that should have been noted and corrected by staff. My 2 dollar at home print looked more professional than the print from Icon I paid 50 dollars for. Not only was the color tinted cyan, but I could see that the paper was stained with chemicals that have obviously gone bad. Worst print I have ever picked up, and it’s also the most expensive print I’ve ever paid for. Would not recommend to anybody.

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