Lubbock, United States
5105 82nd St
N/A
+18066878000
Tru fit has STOLEN 400 from me, I sent them a lease agreement stating I moved out of town and they said it was invalid! They have been charging me the past month and even corporate REFUSES to give me my money back, they are continuing to steal my money and charge me for no reason! Worst customer service ever! None of them care about my situation at all,! Ridiculous. & they don’t seem to be stopping my charges anytime soon. I recommend staying very far away from this gym!
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Nice place, lots of equipment, and multiple locations around town.
If you get a membership at trufit your better off getting the cheapest plan nothing else is Available or open pools are limited too so your not likely to get in some days, paid for the family plan and extras and haven’t been able to use any since covid last year and they didn’t care to work with my payments oh and let me not forget to mention they charged me twice on the yearly equipment of 97 plus my regular payment
I became a member in October 2020 and I love this gym so far. I have no complaints about the gym itself or the child care. Adrianna and Paula in the child care center are amazing. They have bonded with my son in a way that I can’t thank them enough. I do not worry about him while I work out and that alone I am so thankful for. This gym would not be the same without those momma’s in the child care center. The front desk staff is very friendly and never misses me coming or going to say “have a good work out or have a good day”! I am giving only 4 stars because the only issue I have is with the manager or managers...not even sure who they are, but they do not have their employees back. Good employees make a good environment. Just since I’ve been there, they have had many employees quit due to bad management. The way you treat your employees reflects what type of manager you are.
“ This club can’t get their billing system together to save their life. They didn’t properly communicate how credits worked, so I’ve been accruing late fees for months in something that I was never supposed to pay. I called and emailed MULTIPLE times over 3 months, and not a single person returned a call or email for 3 months. To top that off, their billing department called me to collect and ended up hanging up on me. An inability to keep competent office staff isn’t justification to screw over members.“ @katie this is actually very true . They tell you wrong prices then over charge you !
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