Lutherville-Timonium, United States
16 Greenmeadow Dr
N/A
+14108640177
My husband and I knew that ultimately building a home was what we wanted to do. After meeting with several other home builders, we were left disappointed and discouraged until we came across Castle Rock. From the initial conversations with John we could tell they were the builder for us! John was quick at getting back to us about any questions, modifications to plans, pricing etc. Everything is very clear in the specs as to exactly what you are getting for the price so there are no surprises along the way. You would be amazed at what is included in their specs compared to other builders. Other builders tend to nickel and dime you over everything but not Castle Rock! And of course, the option to upgrade is always there too if you are looking for something beyond what is included, which we did upgrade here and there (finish wise) and the pricing for that was extremely fair as well. Throughout the construction process you are updated weekly with exactly what is going on in your build. Communication is extremely important when building a home and they are on top of it! As with construction some issues may arise and for us it was very minor, and I assure you when we reached out, they were addressed and corrected. Castle Rock brought our vision to reality. John, Chuck and Tom truly care about the product they are delivering, and they actually deliver an excellent product! We love our very own Castle built by Castle Rock!
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My wife and I custom designed our home and interviewed quite a few builders looking for the right one. Rather than asking for a pre-screened list of references from each builder, we went to the county and got a list of building permits pulled by each. We sent letters to some of those homeowners asking for feedback. Everyone who had built with Castle Rock had nothing but good things to say. Unlike many of the other builders, Castle Rock was also not afraid of all of the crazy specs/requirements we threw at them (sorry Chuck!). When building of the house I would occasionally notice things that a contractor had done incorrectly and would call Tom up to let him know. Tom would answer the phone already knowing why I was calling and would tell me he already had the subcontractors back on the way to fix it. There were also a few unfortunate issues outside of Castle Rock's control that they handled very well. For example, when we were getting close to our final walk through our expensive new refrigerator’s ice maker solenoid split and leaked water all over the new hardwood floor. Castle Rock immediately pulled up the flooring to replace it and to let the sub floor dry out. We've now been in the house for a full year and we are still in love with it. Thanks Tom, John, Chuck, Sean, and the rest of the people who had a hand in working on our home!
We are so happy we made the decision to work with Castle Rock on our custom home. Our lot, which we found and purchased on our own, had a few unique circumstances that could have been a dealbreaker for some. But Castle Rock and their contractors navigated the wooded one-lane drive masterfully. With patience and professionalism, they handled a situation with an uncooperative neighbor and encouraged us to hold tight and not go off the deep end. John, Chuck and Tom were responsive via both email and phone. Building a custom home is a huge milestone step. And, while this is what Castle Rock does every day, they don't take for granted that for the client, this is, perhaps, a once-in-a-lifetime experience. We received weekly email updates from John informing us what was on the schedule for that week. They shared their knowledge, experience and ideas with patience and excitement. It was clear every step of the way that they took pride in our house. We've been in our home now for almost two months and living here, the high quality of materials and workmanship is obvious. And we have all the confidence that as the house settles in these first few months, any issue will be addressed at our walk through later this year. Thank you Castle Rock for building our forever home!
I cannot say enough great things about my experience building a home with Castle Rock. They have the skill and knowledge to bring your unique vision to life. Because building a custom home is a process, it is important to work with professionals that will guide you through and have the integrity to stand behind their product. Communication was impeccable and we knew every week in writing what was scheduled. Most of all, you will only ever deal with the owners of Castle Rock who showed they care as much about your vision as you do. I’ve been very impressed by the quality and craftsmanship which has been far and away better than the several other builders we interviewed in the last 2 years. We have been very happy with our home and I would highly recommend speaking with John, Tom, and Chuck about your vision!
We had the pleasure of working with Castle Rock building our home. You cannot go wrong with John, Chuck, and Tom. They are truly skilled people who have the patience of saint. From our first contact with John and throughout the building process, to working out the finer details with Chuck, to talking with Tom during the day-to-day construction, we could not be happier. The home is everything my wife and I wanted, even more so with little touches that Castle Rock added. For example, the crown moulding on our columns is simply awesome. We're not talking the the cheap details that volume builders tend to add. We're talking detail-oriented. And that's what really set Castle Rock apart. Everything is about quality an customer satisfaction. The home is a cut above typical new home construction. They don't use cheap materials. They don't cut corners. It's a solid house that we're looking for to growing old in. There were a few issues that came up during construction (as with all new construction), some completely out of the ordinary, and Castle Rock addressed each one without hesitation. Not only that, but they kept me up to date with everything. You're never left out the dark. Communication is fantastic. In the end, everything came together perfectly. I think the biggest thing that sets them apart is the pride they take in their work. You can tell that they genuinely care about the product. We could not be happier.
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