Lynchburg, United States
801 Wyndhurst Dr
N/A
+1 4345821900
Wheelchair-accessible entrance
While the team that interfaces with the public within the gym, pool, etc. are incredibly polite and helpful, the front desk could use some work. All of the trainers, the lifeguards, and janitorial staff were amiable during my two months of use, but the front desk staff made the process of cancelling and starting a new membership at another location unnecessarily difficult. When I came in the first day, I spoke with a rep and explained that I’d only be in the area for under two months before moving the Charlottesville to begin medical school and they cheerfully assured me that this was no problem and that I could use their facilities and then change over to another YMCA whenever I moved. Turns out the membership did not transfer and when I called to ask about this and cancel well before the renewal for a third month, they only then explained that cancellations to a membership must be made 30 days in advance and that YMCA memberships don’t transfer seamlessly between locations. Again, couldn’t speak more highly of the gym staff and others, but the front desk and customer service team should put in a little more effort to be transparent to new members.
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Get for the kids during the winter. They have to pass a swim test to be allowed to curtain parts of the pool as well as the 2 slides (which I don't have pictures of) Green Band for 2/3 foot deep, buckets and 1 slide. Red Band for anywhere and both slides. They have swim noodles for everyone as well. Me and the hubby like to enjoy the hot tub for a while. They can also play in the gym or workout with you but my kids just love to swim. we go in the family locker room unless it's full then we'll separate into the girls& boys locker rooms. Only bad thing is you smell chlorine for the next couple days.
Great facility. I’m an early morning user. ALL of the staff treat you as if you are their best friends! Instructors and coaches are all unique, energetic, and motivating. Why go anywhere else?
Great place! Staff is always helpful and friendly
Horribly rude staff, Dirty gym, unsafe lifting platforms, not enough weights for the equipment. A true disaster waiting to happen.
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