Lyndonville, United States
4920 Memorial Dr
N/A
+1 8026264588
Wheelchair-accessible entrance
Our furnace was starting and then stopping. The solution turned out to be a combination of multiple plumbing and furnace issues. I cannot think of one company that has all the necessary experts to get the job done. Last night the wind was howling and the temperature went below zero. In the past our furnace would blow out and we would need to stoke up the fireplace. The technicians worked very hard to make sure the furnace was correctly fixed and we got a warm night's sleep. Thank you guys.
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3rd time in 4 winters letting us run out of oil. Bill is always paid, driveway is always cleaned for the delivery truck. On automatic delivery. It's ideal to run out of oil on a Saturday morning in -15 degree weather.
Extremely professional business. They always make sure to identify the person they are speaking with before they deliver. Five stars. Well done!
Had used Fred's for ten years, and they gave me great service, until most recently. The last couple times I ordered heating oil, I had to wait several weeks for delivery. I know it's a small company and it's great that they have so much business, so although I'm not super happy about waiting 3-4 weeks for oil, I can understand. But, also, the last two orders I placed, there were some issues with our bill as well, where we would pay right away and then get a nasty-gram from them about being overdue a week or so later, when the bank records are clear that they cashed the check before the postmark on the overdue notice. It's not a problem for me the first time - mistakes happen, but twice in a row - I'm starting to worry that they don't really value me as a customer any more. If it happens again next time, I'm afraid I will have to seek out business elsewhere.
They came to clean my furnace, which hadn't been done for a long while! They were quick, courteous and efficient. They informed me of what was wrong with it (ended up needing to be replaced) and we're quick to get a quote in for it's replacement. I will definitely hire them for furnace cleanings in the future!
Uneven service depending upon which service person shows up at the door. Same with customer service.
They've been delivering to our house for 10 years, long driveway & driver is required to climb a fence in the winter. Never a problem and always on time.
Extremely poor custom service. They never deliver when they say they will.
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