Machesney Park, United States
7871 Burden Rd
N/A
+18159856377
I rented from them about a month ago. The rental was great. The people that dropped off the equipment were friendly. The experience over all was quite nice. They called the day before to see if they could set up early, they were hours later than what they said. Which wasn’t an issue because we got it a day early! On the day of the scheduled pickup, they then decided that they would pick it up two hours earlier than what the contract stated. There was no refund, no phone call to say they would be come earlier than what I had paid for. The guys that picked up the equipment did not realize that they took our own personal extension cord with them. No big deal, they didn’t know! I then called the company everyday for two weeks, no answer or call back. I then emailed, no response. I then used a different phone number, no call back and no response. I am still trying to get my 100 extension cord back, an answer as to why they picked up early when the contract does not state that they would, and if they would like all the stakes back that they left in the yard.
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We were suppose to have the rental from 7am to 7pm. They messaged us the night before and said they’d be there between 7 and 9. Irritating because we paid for 12 hours but whatever. They show up quarter to 9 to set up and forgot the liner to the pool. We can’t use the slide without it so they leave to go pick it up and they don’t return until noon. When we complained about the fact that we weren’t able to use the slide for the first 5 hours of what we paid for they said they would let us keep it until 8. Even though I disagreed getting 1 hour extra when losing out on 5 my mother in law didn’t want to argue so she agreed. The slide was a hit and everyone had a blast but they showed up to pick up the slide at 7:20pm! So they shorted us another 40 minutes. I was not happy and made it known that it was bull that they were already there. The employees didn’t like my comments so instead of communicating with us and letting us know they were dumping the water on the side of the slide we were sitting they just did it and all the water came rushing at a bunch of us. We were in a swamp of water our shoes, chairs, coolers, and purses soaked in muddy water. When we got upset there response was “well that’s just the way it goes” Very rude very unprofessional. Definitely going back to Brent’s Bounce houses next year. Saving a couple bucks really came back to bite me.
My husband used this company for a youth event and they did such an incredible job. So, we decided to rent four 8 foot tables, 24 chairs, and an avenger themed bouncy house from them. Our four year old's party was a hit! Couldn't have done it without About the Bounce! Set up and pick up were a breeze. Thank you for such excellent service! Will use this company again in the future.
Great Inventory of inflatables and event items. Very Professional to work with. Would definitely use again!
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