Brunswick, United States
66 Pearl Rd
N/A
+13302201886
From ordering to delivery as always has been perfect!. The team at Madden Brothers goes beyond expectations. The care with customers is absolutely outstanding!.. I received my delivery 12/4/2020 The driver had called my cell which I was unable to answer at the time. Bobby took notice the area that was cleared out and where the firewood racks are located, he ensured to do the best he could to off load the wood exactly where it needed to be placed. (Perfect placement). I appreciate Madden Brothers dedication to the service provided. Will be chatting soon when I need additional wood. Thank you again Steve
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I purchased a 1/5 chord of camping fire wood. The wood burns like a dream and splits well. I plan on purchasing more wood when the kiln dried wood is available if I run out of wood. The price was very fair and service was great! It was worth the 40 minute drive to pick up the wood.
Very professional, website is organized easy to navigate and prices are listed upfront. Contact and follow up was first rate delivery was as scheduled and the driver was very accommodating on my narrow driveway... I would HIGHLY RECOMMEND MADDEN BROTHERS!!!!!!!
I cannot say enough about Madden Brothers both for their product quality and service. We ordered a chord of wood this year after finally exhausting the chord we bought FOUR years ago. We were told the air dried was of equivalent quality as the kiln dried and 200 cheaper so we went ahead and bought the air dried. Jason delivered our wood and couldn’t have been more gracious or pleasant. That weekend we organized it neatly on the side of our garage almost to the very top, put up some tarps for cover and brought some inside. Unfortunately it was not dry at all and we could not get a fire going despite all the kindling, paper, constant turning etc. We were deeply disappointed but planned to make it work. We got an e-mail shortly after delivery from Brian Madden asking for a review to which I replied that we were so dissatisfied we could not write a positive review and therefor would simply opt out. Within minutes of sending the e-mail we got a phone call from Brian asking for some feedback and stating unequivocally that he would make it right, would pick up the wood and replace with kiln dried at no charge. We would have happily paid for the difference for the kiln dried vs air but he wouldn’t hear of it. Within a week or so Brian and his colleague, also Brian, drove up apologized profusely asked where the wood was and got to work. They picked up most of the air dried wood, replaced, neatly and thoughtfully exactly where we’d laid out our wood and cleaned up so there was no trace of their very laborious task. On their way out they knocked, apologized again and said they’d left some of the air dried at the bottom of our pile bc by the time we got to use it it would be perfectly dry. We have a chord of beautifully dry wood and couldn’t be more impressed. Madden Brothers will remain our go to for firewood and MULCH as we’ve ordered several years in a row and that has also been excellent. Happy to recommend this awesome Cleveland small business.
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