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Viscount Pools

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Madison Heights, United States

viscountpoolseast.com
Billiards supply store· Hot tub store· Swimming pool repair service· Swimming pool supply store

Viscount Pools Reviews | Rating 4.5 out of 5 stars (5 reviews)

Viscount Pools is located in Madison Heights, United States on 32429 Industrial Dr. Viscount Pools is rated 4.5 out of 5 in the category billiards supply store in United States.

Address

32429 Industrial Dr

Phone

+1 2485880970

Service options

DeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

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Jennifer Poljanac

Decent initial experience (probably because they knew i was in there to Spend money) and Bob was very knowledgeable. At that point, I was more than okay with driving a total of 2 hours to have a better filter and get our pool back up and running. After assembling and starting filter, we found a manufacture defect and water was leaking. We called to find out how we should handle this issue and To their credit, they did offer to swap out the part for us. Rob was very helpful on they phone with me and that should definitely be noted! However coming up with a fair resolve between my husband and Bob, the owner, since we didn’t want to take a risk of losing more pool water and we live an hour away, we wanted to pick up the replacement part and UPS them the defected part and his attitude became less than pleasant. At no point did he say “sorry for the inconvenience” or anything to the like and the owner actually said to my husband and I, to our faces, in a pompous-I’m not grateful for your business kind of way “we just sell the boxes off the shelf and hope they work” And to think that We were initially willing to give them more of our business in the future! if HE couldn’t make it through good customer service on a 320 order i certainly hope HE don’t expect to get our business down the road, we’ll stick with keeping local. It’s where it’s appreciated more. Maybe it’s time for the children in the family to run the business?? Rob was great. Thank you for your kind professionalism My husband and I both work in industries where customer service is paramount and especially in today’s climate. Perhaps a course in customer service would do the owner some good.

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Charles Johnson

Great place, we bought our pool this a couple months ago, and wanted to share our experience. We visited a few places, and at this one \Bob\ helped us, and it was perfection. We had the pool and everything needed with it delivered, and also Bob gave us 2 names to install it if needed. One of the, Joe, was tremendous, got the pool up, including a lot of digging. Today, it sits running, and is perfect. The whole process was a pleasure. I highly recommend them. They also gave us a name for a deck, and we are in the process of that too. :-)

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Michelle Bauer-Mosher

Even though we purchased our spa online, Viscount Madison Heights took us in as customers that purchased and had installed by them. Thank you for taking the time to teach us how to care for our new spa and answering our questions....highly recommend this team

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yatllib2

My pool had been closed for 4 years and I had no idea how to tackle this major job. Rob was a wealth of help and information. He got me the parts that I needed by simply listening to me describe my equipment (I didn’t even have a name, part number or picture but he knew what it was and got me the right part. I had already made multiple unsuccessful trips to another store). Then he took the time to listen to the problem I was having and explained how to take care of it. My pool is up and running and looks great. A big thanks to Rob, give that man a raise! Highly recommend Viscount.

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Candice Mccowin

It started when we first went to purchase our hot tub in Aug this year....we were in the store 15 min before we just left. Not 1 of 3 people working even said hello so we left. I came in contact via a facebook add with a salesman who was fantastic and because of the hot tub shortage over the covid crisis we bought 1 from him. We have owned it since the last week in Aug. And within 2 weeks an wrror message appeared saying \ heater may be dry\ and we have now graduated to \ heater is dry\ i have called 2 times prior and was told the water is to low....hmmm guess what thats not the problem. I call back today and talk to the owner who lacks more customer service then anyone ive come across in my 50 years of life. He asked me if there was anyone who had ANY mechanical skills in my home...to remove the panel, check this, remove this, clean this. I asked for a service call as My bachelors is in business not in spad and repair. He called me hostile and hard to deal with.....imagine a business operating this way??? I should have stuck with my first impression and just waited for a unit at a place that cared about my business....so just know when your done & your hot tub is home expect lityle or no help once they have your money! DO NOT USE THIS LOCATION! Now that the push for hot tubs has slowed there are plenty of places in the area with above average staff with rich médiocre owners that want your money and not a realationship! We no longer buy and spa chemicals either because they are hortibly overpriced and Amazon beats them x2! I got 3 filters for the price of their 1! Buyer beware sometimes waiting for stellar service though frustrating is worth the wait! I will never suggest this family run motley crew to ANYONE I know.

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