Madison, United States
2501 Perry St
N/A
+1 6082574200
DeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Go somewhere else. These guys have horrible customer service. They don't return phone calls, don't deliver on promises for quotes and think they're the only professional dealer that can help. Trust me, there are plenty of others that have exceptional customer service. They should know who I am. I almost had nothing to give for Christmas. They are yet to call me back. Don't bother with them. Update 12/28/21. Owner finally calls back. But called in response to my review. Whining that I was not fair. But he also admitted someone should have called me back. Uh, what? He was more concerned about an online competitor's price and his relationship with his manufacturing rep then the customer. He then said I was not fair in my review . I said I was. He then said bull sh-t. At which point I hung up the phone. Anyone that resorts to using this type of language does not deserve my time. However, I'm glad to make time to do this follow up. Like I said, there are other options out there. Jan 06,2021 (reply to owner response) 1) GET YOUR FACTS STRAIGHT OWNER! You clearly told me you would call me back in the morning for a quote! 2) Most folks don't take time to write a review unless it warrants a complaint. That's just the nature of how many of these reviews work. Being in business this long, you would think they understand that. So yes I spend a ton of money and expect decent service. There are plenty of businesses that don't provide good customer service and I will be more that happy to point that out! I firmly stand by my comments. He can twist this story all he wants. Bottom line; the customer service was horrible , he used inappropriate language and does not provide anything special that warrants spending my money here. I have no problem spending more locally if the customer service was decent. Maybe that's why Amazon is kicking many of these business to the curb!
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Had an issue and wanted to get it done before freezing and luckily they could help. I recommend!
AMAZING Customer service by Kerry and Lee. Spoke with me on the phone about everything there is to know concerning saunas, very transparent and incredibly knowledgeable. Highly recommended!
We purchased a finnleo sauna from Leisure Concepts and wow! Customer service to the max. Jim and Kerry are great to work with. They know their stuff and are straight shooters when it comes to buying products. We had questions when setting up our new sauna and they were able to answer everything and with great detail. My husband, father-in-law, and myself put together our sauna in under 4 hours. It was a fairly easy process, the most difficult part was the door, which Jim gave us plenty of warning about. Loved working with them and we are so happy with our new sauna!
Great products Great service and WOW we are enjoying the Sauna and Hot Tub-Spa. We bought an outdoor sauna building with changing room and large sauna and a hot tub-spa for the backyard. Leisure Concepts delivered, constructed and got it all working perfectly. What a great place to buy something we will enjoy for a long time Thanks Bob & Sue
Deli
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