Townsend, United States
7812 US-287
N/A
+1 4062664278
Started with company, horrible customer service! ran out 2 times 1 winter, told the problem was mine I had to call despite being on “routing.” Called and every time met with rude service.had the driver do hard copy paperwork In 2018, was told when making a complaint they don’t do hard copy, advised I have the copy on email, that they were wrong, then it was “we rarely do hard copy.” Made complaints to the point I told them to come get their tank, I was done with their company. They came out and “accidentally” wrote the wrong # when picking up the tank(100 gal difference). Thank god I took a picture of the tank Gauge. The same guy even said it was between 50-55% of a 500 gal tank. Then the company tried to refund 160 gal until I called them out and said I have evidence then it was “it was a accident” asked for the bosses boss (supervisor came To get the tank) or I would file a fraud complaint. Same horrible customer service lady said that was against company policy. Talked with the manager in Belgrade who even said I fell through the cracks and I was 110% right for being suspicious. I pay 9/10 cent more for propane, from MT propane, lone and behold they come and check, fill up. Even routing Madison river In 2 years never once checked unless I called even on routing. Horrible customer service, apologized once, for screwing me over and that was from the manager in Belgrade. If you do go with this company, keep ALL receipts, and take pictures when fill ups happen BEFORE and after to check correctness.
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Madison River Propane in Townsend has always been such a pleasure to work with. They always surprise us at how fast they are getting us our propane! The customer service is top notch. Thank you Madison River Propane for being our heros!
You are the best in customer service, and timely service! This company goes above and beyond! Thank you thank you!
Wonderful customer service; timely response time - overall very pleased with the service.
Wonderful and prompt service, very friendly staff, and fair pricing. :)
I like Madison over Amerigas. Good prices. Nice to deal with. They didn't take advantage of ppl when they could.
Grest
Deli
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