Madison, United States
5381 Westport Rd
N/A
+1 6082462628
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
My group rented a boat this past weekend and the staff was excellent! Everyone was friendly, professional and outstanding customer service. We will definitely be back. It was a great day on Lake Mendota!
like
Worked with TJ to buy a pontoon this spring. Writing a review here because of how impressed I was with the experience. TJ went above and beyond to make sure got the best bang for our buck and was quick to reply and troubleshoot issues through a fairly complicated sale.
This may be one of the most poorly run businesses I have ever dealt with. I've had two experiences with their customer service and both have been absolutely terrible. The first time I tried to rent a pontoon boat the weather looked bad. I called 2 hour prior and was encouraged to cancel or reschedule. I chose to cancel. Of course, the weather changed and it was beautiful at the time of my rental so I called to see if we could still go. No one answered. I called again 30 minutes later, again, no answer. A few days later, I noticed that my credit card was charged for the rental. When I called back, no answer. I left a voicemail, no answer. I called again and was finally able to speak to someone who told me they had my rental marked as completed. After disputing this, I was put on hold for 13 minutes, was offered no apologies and was finally refunded. I followed up this experience with a negative review on here and was contacted the next day by the \manager\ who bribed me with a free boat rental if I took the review down. I decided to risk it and take the bait (no shame here!). That turned out to be a terrible decision. We were given a boat that was duct taped together on one side and had loose screws holding parts together. Halfway through our ride we hit a wave head on that knocked the cheap piece of sheet metal right off the bow, cutting my friend's foot. When we got back to port, we were told by the deckhand that this has happened to two of their other boats and that we would have to pay for it. We were then blamed for not using \common boating sense\ and charged 375. I will absolutely NEVER RENT FROM THEM AGAIN and I DO NOT RECOMMEND SKIPPER BUDS TO ANYONE. Go elsewhere.
We purchased a used boat the summer of 2020. At the beginning, there were a couple of issues with the boat. They were handled quickly and professionally. We found the staff at Skipperbuds Madison to be very accommodating and friendly. Thank you so much Jordan, Greg, and Chris!! Best summer ever :)
Purchased my first boat there from Aaron last summer. The entire transaction was done via email, texting and phone conversations. He was very efficient and accurate with his information and very competitive on pricing. Also had a great delivery experience the day we picked it up and seeing the boat for the first time we were very pleased and it was everything Aaron promised it would be. Had one small issue with a dash pad and the parts and warranty departments quickly sent the part directly to me in Iowa. I most recently called in and spoke with Jen in the parts department about replacing a decal. She was an absolute joy to speak with and quickly looked up the information on my boat and ordered the part for me and again will have sent directly to me. I know when the time comes to purchase another new boat, my first call will be to Aaron. Thanks to everyone that has made our experience completely satisfying!
Deli
The best companies in the category 'Deli'
Wheelchair-accessible car parkWheelchair-accessible entrance