Auburn, United States
250 Center St #8
N/A
+1 2077837740
Wheelchair-accessible entrance
I stop in daily to drop Fed Ex and UPS parcels.. Great and helpful staff.
like
They are a bunch of thieves. My elderly parents trusted them to package and ship a box. They conveniently forgot one of the things ..... An envelope with cash in it. Everything else was there but the cash.... Crooks!!!
There was a guy working at the counter that had the poorest customer service skills I’ve ever seen in my life. When I walked in instead of saying anything he just pointed right at the scale and then when I asked him to print the receipt he said nope. Nope!?!?! Every time I ship something with UPS I’m always able to get a receipt and he told me that I should’ve asked him for it before he started the process. I ship with UPS all the time and that has never been the case. So he is Not only unknowledgeable he is rude as well.
Older lady working was upset I didnt have a prepaid package and had to stop her smoke break. Was going to charge 90 to ship something. Went to UPS store and was 43. Not helpful and just stated "we can't do that" when I asked to use a UPS number.
To all those leaving negative reviews let me put something into perspective. This woman works 6 days a week.. works crazy hours through the holidays to make sure all your packages and needs are met. Not to mention has been there for close to 20 years. She is amazingly dedicated to her job and does an amazing job at it :) it’s definitely not her fault the amazon procedures have changed :)
I wrote a review earlier, but it was for another business. I have not done business here, but I couldn't figure out how to simply delete my review, so I am just editing it.
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. So I had called and the rude old lady whose name is apparently Rose answered the phone. I had a couple questions about my package And she had said that she wasn’t sure about my package and I need to call back At around noon. So I waited and called back and she answered the phone yet again very rudely and half way through a sentence said she’s busy and hung the phone up on me. And from what I have read, this is the same old lady that’s been rude to everyone. So, obviously she needs to be fired or sent to the nursing home with all the other bitter old ladies :)
I really enjoy picking up my packages from here because it is almost always the same women working. She is super nice and has a great sense of humor! I always get a good laugh while I'm there! She remembers me everytime and makes it an easy and enjoyable experience.
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