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Main Connection Travel

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Lewistown, United States

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Main Connection Travel Reviews | Rating 2.6 out of 5 stars (5 reviews)

Main Connection Travel is located in Lewistown, United States on 618 W Main St #104. Main Connection Travel is rated 2.6 out of 5 in the category travel agencyairlinecar rental agencycruise agencytour agency in United States.

Address

618 W Main St #104

Phone

+1 4065382527

Open hours

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C

Craig Prather

My spouse has been wanting to visit Russia since childhood and when she finally got the opportunity to do so she selected this company to set it up. DISASTROUS MISTAKE!! They were given verbal as well as written directions on what was desired and expected yet took it upon themselves to disregard instructions and pretty much do the opposite of what was required. My wife had but two simple rules; one being accommodations at two, five star hotels, one in St. Petersburg and one in Moscow. She got neither AND found out, shearly by accident, that she got neither. When this information was brought to the attention of company owner, Laura Flugge, it was met with a total lack of urgency, indifference, hostility, unprofessionalism, and rudeness. Ms. Flugge made absolutely no effort to "make it right" and in fact presented the options of: 1. living with it or 2. Paying 3000 to get out of it...even though payment for trip insurance had already been made. Recommendation: if you are looking toward planning a trip and you desire the least amount of hassle with a company that cares about you as a customer and potential repeat business, and does so with the utmost integrity, honesty, and human decency, DO NOT USE THIS COMPANY!

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Sheri Prather

DO NOT HIRE THIS BUSINESS FOR YOUR TRAVEL ARRANGEMENTS - Laura Flugge, Owner, Agent was rude, callous and had no sense of urgency when I realized my requirements for my trip, which I put in writing and were very clear, had for the most part, been disregarded. My instructions are as follows: traveling to St Petersburg and Moscow, 5 star hotels located in the heart of both city centers with balconies (my room) and pool/spa, first class round trip air and a train ride from one city to the other if available. The ONLY part of my trip requirements they successfully executed was first class round trip air, and the destinations. Rather than accept responsibility on behalf of her business, apologize and fix the problems, she called me ONE TIME, and attacked and blamed me for not bringing their mistakes to her attention sooner? She gave me several options, told me to think about how I wanted to proceed and said she would call me the next day to discuss. Ms Flugge did not call rather the agent in charge of my trip called and said she had a note from Laura that says my only option is to cancel my trip and pay 3,000 in cancellation fees. I sent Ms Flugge two emails which very clearly showed copies of my trip requirements given to the agent August, 2018, she did not respond. If your travels are important to you, if the location of your hotels and type of room and amenities you want on your journey are important to you, DO NOT USE THIS TRAVEL AGENCY as the bottom line, if there is a problem, Laura Flugge, owner, agent, will do absolutely nothing to make it right - and to be clear my rating of this business is zero -

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Donald Thomas

Great people, saved me a lot of money on travel expenses, used them twice already.

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Maggie

Do not use this travel agency. Way over priced. No refund for their mistakes. Nice to begin with, rude and unhelpful when you have a problem.

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LAura flugge

Would Love to respond to the other review. Not at all true!

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