Manchester, United States
61 Tolland Turnpike
$
+18606436474
N/A
This place is great. I went in looking for a decent, quality, refurbished laptop. They had answered all my questions, had all the right answers and all that included great prices . Needless to say I left with my laptop.
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They do the best work, keep my old desktops alive, always sell me great equipment at reasonable cost. But best of all, they were able to do no contact drop off and pick up for my comfort during this pandemic.
Came to Kaplan a long time ago after my desktop I built stopped working. Charged me 60 for a diagnostic saying we don’t know but we’ll take your money. I was around 11 at the time and was very sad they couldn’t find out what was wrong and still took my money. when I had taken the pc apart and rebuilt it after going to Kaplan it turned on again but a simple motherboard problem was too much for Kaplan to diagnose for 60. Company just wants money, doesn’t care about their customers. You’re better off doing it yourself than coming to this joke of an establishment. An 11 year old was more competent with computers than they were. Pathetic. Regardless of you having all that knowledge you lacked the ability to tell us the diagnosis as you just had. So in addition bad service and yes 4 years later I’m still positive I will never be returning to this establishment and am posting this review to help other children interested in building computers to not fall into the same money trap as I did. Had I accepted further services you would have tried to get me to upgrade or fix things that were fine, which is wasting more money that a child doesn’t have. In the real world people write reviews about their experiences, and mine was bad so stop being so ignorant to the possibility someone had a subpar experience at your store. I wish you the best luck and wish anyone that reads this review will look for another place to fix/buy their computer parts. That reply was also the first time Kaplan Computers has told me that it was a cpu issue. After I saved up enough money I replaced my motherboard and it worked. Definitely just go elsewhere
I had my son's gaming computer service. There service is outstanding friendly and very knowledgeable.. reasonably price.. I'm definitely bringing my laptop to be service.....
We purchased a battery for our laptop.the service support was good.they addressed our queries properly and helped us to get the battery which was not available immediately.they called us when the product was available. I appreciate their prompt response and communication. I suggest this place for computer and laptop repairs and accessories.
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