Manchester, United States
2975 Manchester Rd
N/A
+1 4102396920
Quantum internet and telephone is a great company. The guys were working at the end of our driveway and on our way out I jokingly said to them “feel free to bring up the trash cans”. When we got home, the trash cans were brought to the garage! It made my day. Such great customer service. We are so glad to have them for our internet provider.
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I can NOT stress enough how great the customer service is with Quantum. I am a business owner in Westminster and had a new camera system getting installed. The techs jarred the Quantum router loose from the wall and we lost internet. Within 15 minutes they had called us on the phone to let us know they saw a problem on their end and then helped us solve the issue. They asked me to send them 2 pictures and after reviewing them, said \may we come out in a little while today and improve that connection for you that had gotten stressed?\ THAT is incredible customer service! Thank you Quantum Internet for being responsive and for taking care of us. Westminster Speed & Sound loves you guys.
Switched from the big internet/phone provider after have to eset\ the router weekly. Since then only a minor issue here and there, but great speed. They also are pretty quick in responding to emails and are offering fiber now. I have a home based business and internet is essential, they have really hit a home run with me.
I have spoken with this company 2 times within the last few months about the quality of our internet speed is so bad. We constantly have issues with loosing connection to the internet and speed never being what we pay for. I speak with their techs and they argue about how speed tests are not accurate evidently but anywhere on the whole world wide web says otherwise? This is the worst customer service I have ever had to date. I have to say if you think you are getting what you pay for here you will be sadly mistaken. Hopefully in the future they will hire real technicians who don't lie for their company and respect their clients instead of being augmentative. Update: A tech of a different name came out to our business and saw the issue we were having who I will add was a very polite man compared to the prior and replaced our modem. Hopefully there will not be future issues with the new modem so I am changing my review to 3 out of 5. The gentleman that came today to fix this issue should be head of the tech after the respect he showed and agreed with the issues that another tech had said there were none.
I am a business owner and switched to Quantum. The signal has been very weak and their support has not been able to fix the issues. The sales rep is blaming it on me; saying that I have too many devices. I have about 6 devices, at my small business, with little streaming. All we get is excuses and finger pointing every time that we bring up the slow service. This company is not focused on client service and I would stay away.
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