Maplewood, United States
2370 White Bear Ave
N/A
+1 6517779533
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Love this location! Great selection of supplies for our pets (fish and puppy) plus Banfield pet hospital on location has always been great to us. The only frustration I've run into on occasion is that they're typically seemingly understaffed. However, it doesn't seem to be from a lack of trying as they have \Now Hiring\ materials everywhere. Just difficult when waiting in a long checkout line with a single bag of dog food, etc.
like
Heartbreaking... I went into the store tonight and noticed that one of the baby chameleons was upside down, struggling to get back up. I asked the girl with a brown ponytail to help it back up and she seemed like she didn't care and rolled her eyes, and walked away to chat with other customers. I got frustrated as she told me someone else will take care of it and 10minutes pass no help, the poor baby is still struggling, getting slower now. I ask the big guy to help me and he gets rude and tells me he's too busy and walks away from me as well. Those two were the only employees beside a new girl who they had all alone at register helping many frustrated customers who also had rude remarks from the two other employees. Everyone there was frustrated and some other people were gathered to notice the chameleon at this point. 30-40 minutes pass I desperately beg them to get it up, it turned yellow, then black spots like he couldn't breathe and then he stopped moving .. he started turning black. I get so upset and I finally see a manager come in store and he runs over. He was the only one who cared at all and listened to me and actually ran over. He was the only respectful employee tonight besides the poor new girl as well. The manager tried to pick up the chameleon, this point he was dead. I literally watched the baby die and not get to live a life at all as the other employees just ignored it. Idk how long they had neglected it upside down. I broke out in tears and I can't even put into words how mad I am at the two employees. It broke my heart. Then I had no other help in the store and no one could do my price check or help anyone else out. So sad. the girl especially should be fired for letting him die especially as people BEGGED TO HELP HIM
staff is friendly, polite and helpful. I love all the variety in this store. I am very haopy.
Store is fine, a lot of options. They have cats for adoption as well, and a vet clinic attached I believe. The only thing I would suggest to make business better would be more prompt cashier attention. It's been a few times there had been 1 sole cashier and a large line. I don't mind waiting because the service is always nice however.
This particular location is the best one I've personally ever been to. (Maplewood, MN)
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