Miami, United States
7105 SW 8th St
N/A
+1 3052648423
There should be an option for zero stars. One of their drivers transported my daughter’s class to a field trip today, March 11, 2020, and it has got to be one of the most wreckless drivings I have seen of a school bus driver. The chaperones were following the bus and this man was swerving lanes, speeding, and taking calls on his cell phone. I like to speed and I couldn’t keep up with him. He gave the excuse that his corporate office was calling and he needed to answer the phone. Yes, he was on his cell phone while transporting children. Completely irresponsible and no regard for his passengers or other drivers. I called today and complained to the company, and i will be reporting this to the BBB, the Miami Dade County School Board, and the superintendent, so this man and/or company is forbidden from transporting any further schools and children in the hopes this can save a tragedy.
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Our driver, Charlie, was excellent. New where he was going, showed up on time, and never had to break hard because he was following someone to close. April in the front office, scheduled us with less than a week before our sands needed to go to cheer on our students were state championship. She was easy to work with and communicated very well. Overall, great experience.
My son lost his phone in the bus. I was concerned that it would not be "found". I called the dispatch service for Maranata and the bus driver found the phone and returned it to my son the next day. In today's world, we are quick to leave bad reviews, but dont take the time to leave good reviews when people are honest and do the right thing. Thank you Maranata Bus Service and kudos to the driver.
My school uses this bus company for arrivals and departures daily and they also use them for field trips. I decided to plan a field trip for my students and we had to use this company........needless to say it was the worst experience ever! My students brought their lunches for the field trip and had to leave them on the bus so when lunch time arrives my students retrieve their lunches from the buses. Their lunches were INFESTED WITH ROACHES!!!! Roaches were crawling everywhere!!!!! I called the company and the operator was rude with me and impatient!!! I kept trying to explain to her that I have 50 kids with roach infested lunches!!! How would you feel if your child had to endure this??? I got an apology from the supervisor and some of the money back, I do not recommend this company to anybody!!
This company is horrible. They are very unorganized. There’s a Sandra lady, who is unprofessional, extremely rude, shouldn’t be in a customer service job because she lacks the customer service part. I don’t recommend any one doing business with these unorganized people.
The customer service is great. And the drivers are always on time. Have 0 complaints.
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