Margate, United States
1900 Banks Rd
N/A
+1 9549733220
I don’t usually leave negative reviews because I understand how this can affect your business as I am a General Manager and a nationwide car dealership and we live by reviews. However, customer service, ethics, and integrity s a huge part of business and is the foundation and any successful business. I have had this account for 2 1/2 years and have not needed propane as it is for our generator. I haven’t had or requested service since I have had the account and all of a sudden in mid April in the middle of the pandemic a truck pulls up to my house and fills the tank without notifying anyone and slaps us with a bill for 1000. I get all businesses are hurting during this time but to perform a service without permission and when it’s not requested is unethical. When you try to contact them you can’t get in touch with anyone. It simply routes you to the 800 Number where they can’t answer any of your questions. They then tell you they will send your message to the local office for them to contact you and guess what? No one does! I get most companies are running with skeleton crews but if you can send a truck out to fill tanks, you can call a customer back.
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I have been with Suburban Propane for a few years and they have been very professional and courteous. The prices are probably in line with the norms but it would be nice if they had a loyalty credit for those that are long term customers something like gas buddies just saying....
karren and the service team at Suburban Propane care about their customers. I have a busted pipe coming from my tank by my landscaper. Karren took my call and made it a priority to fit me into the service schedule. i really appreciate Suburban Propane and their team for making my day better than it started!
Honestly, if I can give them a o\ star. I would. No one ever returns my call, when we are scheduled for a delivery, it's never delivered. Nevertheless, I never receive a phone call back from them. It's like they could care less if they have customers or not. I called and spoke to corporate because we didn't receive the delivery and still got nowhere. No other way to say it. They SUCK!
I have had a great experience with this company and I would recommend them to anyone the office staff are very polite work with me very well the deliverer drivers a very manageable and respectful
Deli
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