Martinsburg, United States
99 Tavern Rd
N/A
+1 3042637023
Toilets
Wheelchair-accessible toilet
Had an phenomenal therapist, Gigi was the best and very helpful to me. I’d say wait times would be the only thing that could use work.
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This place is wonderful .Never had a bad experience thier I've been going for over 2 years now in the behavioral health spot.love all staff members thier very friendly and would do anything and everything to help you
When submitting refill request for prescriptions they take over a week. When I called in the middle of the week to check in the status, the woman who answered the phone was extremely rude and said they have 72hours to submit it and could have cared less that I would be out of medication. Well today is a week later and nothing has been submitted and I am out of medication. This is the second time this has happened. Another issue I had was I had to miss an appointment because there was an issue at work. The woman who answered the phone was also extremely rude and kept saying “This is your second no show.” So I said “ok so what does that mean then?” She says “Well it’s your second no show.” So I asked if they weren’t going to see me. She said “Yes but it’s your second no show.” Who ever it is that answers the phone is a little bit power hungry and doesn’t care about the well being of patients.
We have had no problems with Behavioral Health at all! The staff is always professional and they try very hard to help. Dr. Lamonica has bent over backward accommodating our every need from squeezing us in when we didn't even have an appointment to taking an entire day of his time to accommodate a new medication we needed. He is always happy to see us and fast.
Absolutely awful experience. I called and canceled all counseling sessions and kept his appointment with Dr Lamonica which I did due to my child not taking yo counselor and all the times they canceled on us. Well their staff did nor record my call for canceling end of February. So now they denied my child's mental health meds which will impact his mental stability severely. The staff and nurse I dealt with was very rude and ignorant. Did not even try to help me. Called me a liar and tried saying I need proof of the call. These people do not know how to treat people and the fact that they would endanger my child's health has me beside myself. Go to Eastridge for counseling. They're great and care about our children. Very disappointed and so glad theyare out of our lives.
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