Mayfield Heights, United States
1405 Som Center Rd
N/A
+1 4406839015
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Good variety. Prices slightly higher than other stores. But would definitely return. Good customer service.
like
I don't go here very often but when I do it's well worth it. Each time I am asked for help the staff has been very kind. The person that I spoke to today was a very knowledgeable young lady who helped me a great deal.
I scheduled an hair appointment to my have my hair colored and cut. The stylist was supposed to be an Elite stylist (they charge the top price for service). She bleached my hair and I was staying in the same color family even going a little darker. (Not necessary) Then she screwed the color up and due to the lateness of the hour and the store was closing I was asked to return the next morning. She was able to come close to what I wanted She was still unable to complete my service because she had another client. My cut was horrible. Very butch. Just not not style. I'm use to having my hair cut wet not dry. Very disappointed with the service. Hard to believe that is she an Elite Stylist. Charging top dollar prices but not receiving top dollar service.
Alexa the cashier was very rude when I declined giving out my number for rewards. When she handed me my bag she just dropped it on the counter like I was disgusting or something. As beautiful as she was with perfect hair, makeup and nails, her attitude wreaked all the way out the door. Like its my choice as a customer to give out my personal info or sign up for a deal. These young women need to get it together and just accept and respect that. This has happened to me at ever Ulta I have visited. Then they threaten that I can't return my purchase without rewards......but I have an original receipt with the amount tendered.......confused. But I font plan on visiting this store. Shoulda went to the Walmart.
My daughters haircut was not professional.. Will never visit here again
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