Corpus Christi, United States
6250 S Padre Island Dr Suite 1
N/A
+13612332663
WORST SERVICE DEPARTMENT I HAVE DEALT WITH IN MY LIFE!! They deserve 0 stars. They don’t return phone calls and are extremely rude to customers. I have not once (owned car for 2 years) been able to get a service done here because the wait time is about 2 weeks and then they cancel on the day of service. I scheduled a service with them twice (both 2 weeks in advance because they never have appointments readily available) and both times on the day of service I get a phone call saying they don’t have enough mechanics to service my car because they are too busy. This is ridiculous! Why do they even have an appointment service if they can’t keep up their end of the service. Extremely frustrating that I have to go all the way to San Antonio to get a service done. I also had to buy my Mazda from the Mazda dealership in San Antonio because the prices at this dealership are outrageously overpriced and there is no room for negotiation. I bought the same exact car year/model for 5000 less in San Antonio. Do yourself a favor and stay away from this place.
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Great deal! Great people! Best shopping and buying experience I have ever had buying a new vehicle (and I have bought a few). Jamie and Gary were great to deal with. No pressure. Honest give and take. Friendly and courteous. I would buy form them again without hesitation.
Tried to set up an appointment online, their website would let me get to the select an appointment screen but wouldn't let me schedule a date, was bugged and every date and time was grayed out, even if I tried to set one months ahead. Set up a quick appointment using the "in a hurry" option. But because they didn't have my VIN in the appointment (Because their website wasnt working and "in a hurry" didn't have that option, but we were standing by my car so...) they would have to bill me for each thing separately instead of the 10,000 mile easy maintenance price that comes with the car. Over 100 more, because they can't physically look at my VIN on my car. The person who helped was friendly enough, but if that's how their computer system works then they really need to catch up, it's 2016
Had to give them 1 star in order to post. When in reality I would have given them a NEGATIVE 5 STAR REVIEW What a joke for customer service. By far the worst service I've ever experienced at a dealership. They do not return phone calls, reply to emails or follow up on questions or concerns. I waited for two months for them to get back with me about a service issue with my 2016 Mazda. When I contacted them to find out about the status, it was "all new" to them and was told they'd return my call. I called back 1 1/2 days later, retold my story AGAIN even when I gave them the service invoce number and date from 2 months prior. Anyway, I was told they had to check with their supervisor and their supervisor would call me back. I then waited 3 working days for that return call before I called them back. I also sent emails addressed to the head service writer that were never answered. I will never buy a car, parts or even a quart of oil at this dealership. AutoNation Mazda in Corpus Christi is unprofessional and has no idea what customer service is. If you deal with them, GOOD LUCK.
Do not buy from this dealership. We have been negotiating for a car for the whole day going back and forth, and I already started driving to corpus christi. Our house is 3.5 hrs away. 1.5 hours into our drive there, Brad from Autonation called us saying that the price they gave us was for the wrong car and the price for the car we want is actually 3000 more. That is really the stupidest mistake (or most dishonest thing) a salesman can do. They sent us a quote with the right car and price written on it, hours before we reached an agreement for the final price, but now Brad is saying that he thought it was for a different car. Brad seems to want to take advantage of our inconvenience of having already started driving. He was probably just trying to get more money from us. He wasted our time and effort! Don’t trust them!
Took in my vehicle to get work done under warranty, they had it for over 2 weeks already and I still can't get an estimated day of completion, and at this point I'm not even sure they are fixing everything because every time I call or go there no one knows anything (status of work done, if recall will be fixed, if parts have been ordered, etc) and all I get is the promise that they'll call me later which they usually don't do. Stay away from this place or you'll regret it.
PLEASE, spare yourselves. NEVER trust this dealership! TWICE, they have sold me cars with bad batteries and then refuse to replace them! I could literally write a novel on the amount of BS, lies, and unprofessionalism I have received from this dealership. I am surprised they have not been sued yet! They have caused me car issues that could have been deadly, on multiple occasions. Seriously, please, do not waste your time or your hard earned money on this place. It is a sad excuse for a business!
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