McAllen, United States
811 E Fern Ave
N/A
+1 9566302114
Toilets
Wheelchair-accessible toilet
I haven't been seen yet, my General Practitioner referred me to his office. I'm yet to receive my appointment. I've called & called, noone seems to answer. Can't leave a message on the appointments or general questions because voicemail too full. I've even left messages on the billing department voicemail, and still nothing. How am I supposed to get medical attention if I can't get an appointment to be seen? I'm in extreme pain & wish their staff would at least answer. I wonder if the Dr & PA's see these reviews.
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i have been trying to call into the office to reschedule my appt for today 1.3.21 but have been unsuccessful. multiple issues with the office thus far, 1 system does not allow proper selection to area you are trying to reach (appointments for me). 2.get dropped call after trying to selecting appointments unsuccessful. 3. Voicemail is full and are not allowed to leave message to reschedule or return call. To bad that my initial experience was not bad only complain last time was wait time but that's expected.... front desk and nursing teams were great on my initial visit.
Worst customer service!!! My mother has been one of his patients for over 5 years. His staff is very inconsiderate and no sense of urgency when it comes to helping their patients. My mother has waited over a week for those lazy people to call in her prescription.(still waiting). Called the office several times and no answer and not able to leave message because mailbox was full, first of all what business doesn’t have an answering service. Finally got a hold of receptionist which was no help at all. She called again and no one answered. Just because seniors have medicare doesn’t mean they go in the back burner. You people make so much money from them and they should be taken care of. I have told my mother to please start looking for a different doctor because the staff at this place is the worst. Dr. Garcia I highly suggest you change staff because your current staff is horrible. Reading other reviews it’s quite obvious that you have an issue with staff. Irene Durkee
My mom was referred to this office to further exam possible arthritis amongst other issues. Obviously appointments can be a while before you’re seen , but luckily there was a cancellation 3 days from when we got the referral front desk answered promptly. Once doctor came in , he made us feel extremely welcome! Great experience!
Dr is good, appointment time is horrible. My husband has had pain to his hands for over a month and they couldn’t get him in to be seen. Then the nurse didn’t want to give me an appointment because I wasn’t authorized person in the chart. The staff is not well trained and he has too many patients and too many things going on in the office. The infusions take up priority because they make more money with that then treating patients with RA. I wish there were more RA specialists in The Valley.
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