McAllen, United States
200 S 10th St #1700
N/A
+19563806500
We bought a house from Esperanza Homes a year ago and we had a good experience overall so for us this could have been a 4 or 5 star review, however, it's only 1 star and here's why. Because our good experience with Esperanza, we decided to recommend it to our friends who were looking to buy their dream house. Everything began ok, our friends super excited and Esperanza moving forward with the initial sale process. Lots of things changed after the selections meeting where by the way they were rushed by the host cause she had some other appointments to do. There was some errors that Esperanza made in the selections and it was something that was key to have in the house for our friends and they respectfully requested for this to be fixed, however, after some emails and some time, Esperanza said they will not fix the mistake but gave the option to our friends to pay extra to fix their (Esperanza) mistake. Well, after the upset, our friends had no other choice but to continue without their selection. We are so embarrassed (and still are) because of the way our friends are being treated. Their house is still under construction but there's been one issue after another and our friends have had to keep things they don't like in their house or just accept whatever Esperanza decides to do with their house, after all, our friends are under contract and will lose their full deposit if they decide to opt out. As I'm writing this, we just got some news from our friends and guess what? Esperanza installed the wrong floor, there's stone missing in some area in the front of the house, and so on. This is so sad, upsetting and embarrassing, we will never recommend Esperanza Homes again.
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We purchased our home 7months ago. Our experience with Alfredo, our sales consultant was excellent, very professional, very intelligent, and when he didn't know the answer to our many questions, he would call Sam R. and we get the proper answer. Great teamwork. We are very happy with our new home and hope to make great friends. We love the community and perfect somewhat calm and refreshing atmosphere. If someone out there is looking to built or buy a home, I would highly recommend this community. I would recommend Alfredo and or Sam. Just call or make an appt. come in and check out the model homes , the many options and upgrades to your perfect home. I also just want to add that nothing is ever perfect , however what ever problem a customer has with their home it should be addressed appropriately, with a very high regard of professionalism and integrity. To that I will have to add the warranty department needs to look into that very closely or you will have some very unsatisfactory reviews. Anyways, I hope you all like our review and help you make a decision on your next or first purchase!.
Jadira Garcia provided to my wife & I a very thorough and insightful tour of Retama Village Luxury RV Resort and even the surrounding Mission community. Even though we were unable to find just the right option for our needs at this time, Jadira went above & beyond as a company representative. She gets 5 stars in our book!!!
see all those pictures? compared to the yellow home. well clearly shows is incomplete. I called several times to the main warranty, but of course they said that was planned to be like that.. which is incomplete. very disappointing of everything we paid for, in advanced for unprofessional construction, incomplete home that of course looks ugly. more than likely we are gonna have to finish it ourselves and pay extra.
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