McAllen, United States
801 W Nolana Ave #340
N/A
+1 8666783040
McKenny Glenn made our first time buying and building a home seamless. Janie was absolutely amazing and helped walk us through the entire process. We felt very confident in knowing we were getting the best quality and our home is even better than we even imagined! Thank you.
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Janie and Arnold were so patient and responsive with us, even after I changed the paint colors for the nth time. Throughout the whole process, the team was ready to answer questions via phone, email, or in person and were proactive about much of the process. We were allowed to cut and paste our floor plan together from hundreds of options with no extra fee and were very insightful with suggestions to make our vision happen. The process took about 8 months from the very start (inquiry- key). They are willing to be as involved as you want them to be during designing process and at no point gave us a hard time about answering the dozens of questions or changes we had, even on the day when we were supposed to sign off on the prints. We are 5 months post-build and they still answer our questions promtly and send in their team to check on things if they are not right for whatever reason.
Buyer beware. Very unprofessional and the majority of the contractors they use have very poor craftsmanship and do horrible work. Maybe ill come back and post some pictures, but message me and ill show you the horrible work they do. A picture speaks a thousand words. Getting them to come fix warranty work orders is near impossible. Same guys have to keep coming back to fix their \fix.\ The list goes on and on... Just find a quality builder to build your home and avoid this one. Update 12/20/19 I'm adding a picture of a cut out hole in my wall that has been there since July. It is now Dec. 20th and the hole is still there. They have not scheduled any warranty item repairs, or even made an attempt finish the last repair they started and just left the hole there. Its been 4 months and they have not honored their warranty, called to schedule outstanding warranty repairs, nothing. I have made multiple attempts to get them to schedule and I don't hear back from them. My hope is people read this and avoid what i have been going through with this builder. Four months and nothing has been accomplished by McKenny Glenn regarding outstanding work order items. . I think I will post all the pending warranty items so you can see how long they have know about the outstanding issues and how they have barely done anything to honor their warranty.
I had issues from the beginning of the building process, from the type of foundation and errors in the layout of the plumbing in the foundation which had to be broken up and patched, to using an inferior quality paint and wrong sheen than what was on the contract. All the way through the end, by never receiving factory window screens and finishing a bathroom mirror. Also, they will dump worthless caliche through the yard, which is a horrible base for any grass or plants. These are just some of the many issues I dealt with throughout the process and still paying to make it right. This company is all about money and making the most profit possible and not about customer service. Even when there were obvious mistakes, I had to fight arduously to get them fixed. They use the cheapest contractors and there is no quality control during the project. ‘Project manager’ (Arnold) stopped answering the phone and responding to messages halfway through the project and rarely went to property unless I asked him to. Also the air conditioner drain pipe came apart in the attic and caused water damage on the ceiling, wall, and laminate floor where it drained all over. Refused to fix the damage caused by the water. Latest issue is leaking windows and water comes into the house when it rains because they don’t properly install them. And they don’t even put trim around the side or back windows (cheap)
Sam Rodriguez was a huge help in every stage of building our forever home! He is reliable and always answered the questions we had. He was always in contact with Arnold, construction manager, to let us know what stage our house was in. Arnold was also available for any questions we had about our house. He helped bring our vision to life and it turned out just how we wanted. Thank you to Mckenny Glenn Homes!
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