McAllen, United States
401 W Nolana Ave
N/A
+1 9566863765
Toilets
Wheelchair-accessible toilet
I have used Nolana Hospital for my two dogs for the past year. I absolutely LOVE the vet. He has been so kind and patient. I cannot say enough nice things. However, today I have had a horrible experience. I had made an appointment for our new puppy four weeks in advance (for puppy shots) and usually they call and confirm the appointment. No one called and I, with everything going on in the world, forgot. So I called today, and I apologized and tried to get another appointment. The lady said they didn't have anything for another 3 weeks. I asked her if it was safe to wait that long since they were vaccinations for a puppy or if I should try to get him vaccinated quicker somewhere else. She was rude and said that I should have just kept my original appointment as scheduled and said she wouldn't book anything earlier. I explained that I wasn't trying to get an earlier appointment, I just didn't know if I should get him vaccinated sooner since they were unavailable because I didn't want the puppy being at risk. She again, placed the blame on me and told me I should have kept my appointment and it was my fault for my puppy not getting the shots. I wish I would have gotten her name so I could have placed in this review. So, ultimately, the vet is wonderful - the lady at the front desk lacks professionalism, compassion, and basic communication skills.
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I have visited here many,many times with my dog Ginger. She has had a lot of ailments to be treated with, starting when she was a pup and got bit on her nose by red ants. She would have gone into anaphylactic shock without help from Nolan's Animal Hospital. They are great! They diagnosed Ginger's bladder stones and operated on them. They did an excellent job when she got cancer on her back. No chemo was necessary, they got it all. During the Covid pandemic, they will schedule your appointment, ask you to park, then meet you at your car so you don't have to go inside. I am also glad that I bought health insurance when I first got Ginger.
My 4 legged baby had a health problems for the past several weeks and this place was so helpful and supportive!!!!! They were able to help with emergency appointment, answered million of my questions by calling back or emailing. They made it feel like you have a friend to help in difficult situation. If you need good reliable place to take medical care for your 4 legged baby, this is THE one.
I trust everyone in this office to provide my pet with the best medical care available. The office staff is friendly and accommodating. The vet techs are wonderful and gentle. The Dr. Ramos and Dr. Benson are empathetic, professional and so caring. I have taken her to other places and have not had the great experience I always have at Nolana Animal Hospital.
Nolana Animal Hospital has taken care of my three non-human friends very well. They have done an excellent job helping me with my animals, always very welcoming. I've noticed a kind of push on prescribing medication for heart worm prevention by the vets, but hey, it's for the best of the animals; so I understand. Will definitely return with my friends. Noodles (brown and white), Tilly (pitbull), and Brandon (my evil cat) thank you for your great and friendly service.
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