McAllen, United States
5401 N 10th St #127
N/A
+19566272075
DO NOT RECOMMEND THIS PLACE!! HORRIBLE SERVICE I TOOK MU SONS XBOX HE SAID HE COULD FIX IT AND THEN 2 days LATER HE SAID THE XBOX WONT EVEN TURN ON WHEN IT DOESS!! Worst COSTOMER SERVICE EVER TOO !
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So rude my step daughter has better customer service
DO NOT COME TO THIS PLACE TO REPAIR YOUR PHONES! Save yourselves the frustration of coming to Luis to repair your phones. I do not know why he calls himself the Phone Dr. when he can’t even fix your phone correctly. Not only does he take an eternity to fix your phone, not only does he over charge you, he cannot even correctly fix a phone. I went it for a charge and connection to WiFi problem and now I can’t even make phone calls. When Luis finally said it was ready for pick, he put the wrong SIM card in my phone. I was receiving calls and texts for some named Castillo! That person was receiving important medical phone calls and thanks to Luis he was not receiving those important, life changing calls. Luis cannot even respond to my texts or phone calls so that he can correct my phone. I am currently without a working phone thanks to this awful place and Luis. I paid 190 to be left without a working cell phone. I am reporting Luis and Phone Dr. to the Better Business Bureau.
I called the business for the pricing and they gave me a price of 110. I arrived to the place 5 minutes after and they ended up changing the price to 140 because they \didn't have the 110 phone screen\. Nevertheless I purchased the 140 dollar screen. The employee then proceeds to add more to the bill because of taxes, when that should have been told over the phone as well. **update** This was a misunderstanding. I wasn’t aware that the screen that was being put on was a higher quality than the main aftermarket screen. The original price of the better screen from what the manager told me was 220 and gave me a price of 140.
I would NEVER recommend anyone going here!! I went in to fix the back glass of my iPhone X Plus and he fixed the glass but ruined my lens in the process!! And he tried to get me to take it like that. I refused and he offered to fix it for free. After he “fixed” the lens that wasn’t broken to begin with, the quality of the lens is horrible and he would not give me a warranty on the lens. So now I have to get me lens fixed somewhere else when it should have never been messed with in the beginning!!! DONT GO HERE!
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