McAllen, United States
301 N McColl Rd #i
N/A
+1 9566830700
Super great staff. Very friendly and attentive. Helped me out with an emergency french horn repair. Done in 10 minutes! I recommend them over other instrument vendors in the area.
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DISCLAIMER FOR PARENTS: If you purchased or are renting-to-own an instrument from here, DO NOT allow the school staff to “fix” the instrument. Your child should instead bring the instrument home so that you can turn it in to the store. Ok, now on to the review: The staff is very helpful. I’ve gone twice to make changes on the instrument contract and my wife has gone more than that. Not once have we ever felt that we were bothering the staff or that the staff didn’t want to help us. They’ve always been friendly and courteous, sometimes taking as much as 20 minutes to help us resolve our issue. They maintain the instruments very well and although some of the instruments are a bit high on the mileage, they work just fine for beginner musicians. My son plays the clarinet and we’ve switched it out twice. The issues with the instrument weren’t even the shop’s fault – it was the teachers’. If there is something wrong with the instrument, the teachers will persuade the kids to let them work on it and “fix” it. I’m not questioning the teachers’ skills but the teachers also have to respect that the parents are paying for this instrument and therefore the instrument is the kid’s property, not the school’s. If anyone is going to be doing any kind of fixing, it should be the shop.
People is very polite. Nice store.
I always take my personal instrument for repairs. They r the best in the valley.
My daughters instrument cracked again but this time the owner took charge. He took care of it within a few weeks and my daughter was able to get a brand new replacement instrument. Thank you Texas Band and Instrument (Josh and Dan) for everything that you have done for us we appreciate your business.
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