Joint Base Lewis-McChord Passenger Terminal

Gaye Gandia

The JBLM PAX terminal is by far the best we have encountered. The decor, cleanliness, and accomodating staff made our 3-day intermittent wait very bearable while our aircraft was being repaired. When it was determined that our flight to Travis AFB would be delayed to the following morning, most of us decided to spend the night in the terminal. No problem. We've all done this. Then lo and behold, the staff offered us the family lounge! There were 8 of us and we all had a lot of room to spread out in, in the living room, nursery and game room.There was a full kitchen, dining room and restrooms (no showers). Talk about accomodating? The staff even offered to drive us to the shoppette to buy food and neccessities. We finally boarded the aircraft, Saturday (12JAN19). The flight was smooth, comfortable and delightful, especially when the crew chief offered us WARM chocolate chip cookies! Thank you JBLM ground and flight crew. We appreciate each and every one of you!

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