McDonough, United States
215 McDonough Pkwy
N/A
+1 4046088844
Questionable customer service. Purchased carpet Oct. 2019 for entire house, both levels. I noticed premature wear of carpet in the last 4 months. It appears to be matted with a path in high traffic areas. I live alone and do not wear shoes indoors. No reason for premature wear other than installment technique and/or bad carpet role. I waited 4 months as observation period before contacting company. Scott came out and observed premature wear and noted he would file a claim with his distributor. I explained I would hold him responsible for replacement and he can dispute with his distributor. After calling for for an update, his clerk called to mention a warranty requirement of getting carpet cleaned within 12-18 months. It has not been 18 months, 16 months thus far. As a note, I did not receive warranty information during the time of purchase but clearly understood a 10 year carpet should not wear within 15 months (as of the the time of call). It's interesting now that there is an obvious and valid complaint, they mention warranty. Well, dirty carpet is not the issue, it's the wear. The carpet along with my entire house is spotless. It's disappointing that they focus on cleaning the carpet in lieu of the premature wear, as he has acknowledged. Finding creative reasons not to remedy an issue is despicable and it speaks to character. In summary, it's important to extend good customer service even after services have been rendered. If there is an issue, be quick and happy to resolve, certainly in situations where you agree there is a problem. To create reasons not to resolve is an integrity issue.
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Metro Carpet done a fantastic job cleaning my carpet. I already suggested them to my friends and believed me you will be happy you called them too.
Paint and carpet looks great! Very professional and on time . Would recommend them to anyone needing these services !
Excellent service. Very pleased with entire process.
My carpet needed special attention (and that's putting it nicely), John did an amazing job and went above and beyond to get it as clean as possible. My carpets look great. Thank you Metro Carpet.
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