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Ashley HomeStore

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Mentor, United States

stores.ashleyfurniture.com
Furniture store· Children's furniture store· Bedroom furniture store· Home goods store· Kitchen furniture store· Mattress store· Office furniture store· Outdoor furniture store· Sofa store

Ashley HomeStore Reviews | Rating 4.2 out of 5 stars (5 reviews)

Ashley HomeStore is located in Mentor, United States on 7840 Plaza Blvd. Ashley HomeStore is rated 4.2 out of 5 in the category furniture store in United States.

Address

7840 Plaza Blvd

Phone

+1 4405785080

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Assembly service

Open hours

Mon
10AM–9PM
Tue
10AM–9PM
Wed
10AM–9PM
Thu
10AM–9PM
Fri
10AM–9PM
Sat
10AM–9PM
Sun
11AM–6PM

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Samantha Arotzarena

6 years ago my husband and I paid a lot of money for a whole new bed set. We were told at time of purchase, if we purchased the Platinum Ultra Premium Protection Plan, and did not have to file a claim within 5 years we would get 100% of our money back from the warranty in an instore credit. So we purchased the protection plan (which it clearly states on our invoice). Now, we called yesterday to find out what needs to be done to claim our in-store credit, which is a good chunk of change, and how strange is it, they have no record of us buying the protection plan. According to Ashley we bough a different 10 year plan, in which you don't receive an in-store credit. Again, thankfully I saved all our paperwork. Drove to Mentor and went in to talk to the store manager, in which she stated she could not help us, and she would give our number to the corporate office. But she also showed in her computer system, we did not purchase a protection plan. I showed her our invoice, and she was confused. It seems the sales person we bought the bed from, changed our invoice after we left the store in 2015. Got a call from the corporate office today, and they also notice the discrepancy, but they at least acknowledge it. But to no avail, my husband and I will not be receiving our in-store credit, only a gift card at a third of the amount we were supposed to receive. Just goes to show a salesman will only do what is best for the store, never the customer. We will only be spending what we receive on our gift card, which is basically nothing, and will not step foot in another Ashley store. Never trust a sales person.

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Korticha Bradley

Unfortunately I have to give them 1 star and it has nothing to do with the salesman or the staff at the location, I purchased the loft set for my daughter, they come on the delivery date without the ladder left what they did have, rescheduled for 4 days later to bring the ladder and assemble the bed only to find out that they were still missing parts, this time it's the roll slat for the mattress to lay on, and now we're on a wait to be called back because they're waiting for the manager at the distribution center to respond to a email that was sent and the only compensation given was a \gift card\ that can only be spent in a Ashley store the pic shows what we're left with until someone can get back to us. Until then my mom is sharing her bed with my daughter.

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Olivia Blackburn

We ordered a couch November 1, 2020. We had a few text messages sent since then to say our order would be 12 weeks. I haven’t heard anything this month. We are expecting it next week... After these reviews I am feeling regretful purchasing something so expensive (2,400) and not even hearing a message during the last 3-4 weeks. I get it— we waited months from another company to get furniture during Covid. I just don’t appreciate being left in the dark for weeks. A simple message this month would be nice. Our current couch is falling apart— so the wait is a little less bearable than it was before. I just don’t understand how we can pay in full and not hear anything. You can’t even leave a message on their number. Disappointing to say the least

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Shane Segler

Worst furniture buying experience of all time!!! Don’t think I have ever been lied to this many times! Bought a simple sectional in august and it is now February and still no set, plenty of texts saying to be patient but not once has anyone picked up a phone to explain. They have you sign a covid waiver, don’t sign it, all it does is take away your ability to demand an answer as to when will I get my stuff! Now they want to deliver half a sectional, like what am I suppose to do with half a set and no date as to when the rest will be here. And if they deliver half, you have to start making payments even though they won’t give any answers. Please please people, save the aggravation, go to levin, atleast they are honest! My sales lady was Katie, , Katie don’t have a clue, she keeps referring to corporate so she has no real answers, like a robot! DONT GO TO ASHLEYS, TERRIBLE CUSTOMER SERVICE, LIES UPON LIES!!!!

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AG7.24

Great store. Just got our new couch. If you need any help ask for Stacy!! She won't disappoint!!

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