Mentor, United States
9215 Mentor Ave
$$
+1 4402050830
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
Alicia at the print center was very disrespectful and unprofessional during my most recent encounter with Staples. I went in to place an order for my business and she was rushed and rude due to understaffing in the print center. Not my fault. My husband went to pick up my product the next day and the laminate was peeling up off a quarter of the board I'd had made 'professionally' and he had to leave it to be re-made. Upon the second pick up attempt the font and fill of my business logo came back inaccurate. Again, Alicia was there and this time I got the 'eye roll' as I approached the desk and the huffy breath. Argumentative with me as I tried to explain 'why' it was incorrect and indignant 'she' did nothing wrong until a manager came to help her figure out the issue. The issue being the font was not the same font that I put onto my stick from my laptop for copying due to a difference in publisher versions. ( My IT person states that Publisher, regardless of version, has a compatibility mode built in and that this simply isn't true. In the past with other employees this has never been an issue. ) I see no need to 'argue' the point that the item was incorrect and simply needed remade to the previous standards I'd always had there before, without eye rolls and huffs of breath. While I do not fault Staples themselves on a whole, I do fault them for allowing her obvious attitude of me while discussing the issue. Upon my leaving she carried on in a loud voice laughing.... very professional Staples.
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Spent the better part of the afternoon trying to send a package. Went to both the UPS store (where the line was out the door and down the sidewalk) and the FedEx/Kinko’s store (where the staff was rude). Decide to give Staples a try. The staff there (Katie and Alexia) were amazing and extremely helpful. They are a UPS shipping site too,so I will be taking all my packages there in the future.
Very very rude people working here. Very young kids too that were no help. The one girl with light purple hair was very rude and nasty had a major additude problem asked for help many times she just kept ignoring us didn't care shes lucky she was that tiny too and was a young girl. The guy at checkout too didn't even give my correct change back. I just had to get out of there as fast as i could. Not a good store.
The employees are always very helpful and pleasant. I have used their print services on several occasions and their work has always been excellent.
I had a good shopping experience here :) helpful, knowledgeable staff.
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Wheelchair-accessible car parkWheelchair-accessible entrance