Merrick, United States
2080 Vine Dr
N/A
+15162633787
Terrible customer service!! I purchased this knife for my boyfriend as a Christmas gift, and was so excited for him to see it. When he opened it on Christmas day and turned it over we saw all of the scratches etc. I was heartbroken and embarrassed. I have been trying to get ahold of someone from Shokunin knives since Christmas day. All I want to do is exchange the knife for one that does not have scratches and gouges in the handle. I have emailed, messaged and called and left messages SEVERAL times to no avail. I am NOT a happy customer right now!! The knife that I received is not even the one that I ordered. I just want them to make this right, but as of right now, all I can say is ....... Buyer beware!
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Ordered a knife that was not of the quality of previous knifes. The cases was not the correct one and looked very cheap. I am also still waiting since Dec 16 for another knife that has been paid for. I have been trying every way to reach out to customer service (phone, email, messanger, website & now here) with no response. Very disappointed as we had wanted to support a Made in the USA company & one from our state. Extremely disappointed!!!
I ordered a Damascus blade 6.5” long with initials carved in for free .i was super pleased with how easy and upstanding this company is . Not only was it super easy getting my order lined out . It was at my mailbox with in 3 days after Placing order . I was super pleased and will be making another order with them for shore. Thanks a million Lj
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