North Andover, United States
3 Massachusetts Ave
N/A
+1 9784657026
Horrible customer service. 1 star is being generous. Go ANYWHERE else for oil and related services.
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No patience by far the worst management. Prices are more expensive than other competitors. Not to mention their inability to listen! They can careless!!!!!
They have always been polite and helpful and fair on prices.
AVOID AVOID AVOID at all costs! They are disorganized, and rude. I was referred to them from the Mass Energy Consumer Alliance. They were slow to respond to my requests to start oil delivery. t When they finally did respond, they said that before delivering, I'd have to \apply\ with them. They sent a lengthy, outdated application form and application for credit. I mailed it back to them ( no online presence for these people) and they never replied. I called to follow up several weeks later and was told that my application was on their desk but the person who processes applications was on vacation, so sit tight and wait. 4 weeks later and going into a record cold snap, still no oil and no communication. I just called to see what was going on and was rudely told they never received any applications from me, and that they are no longer taking new customers. I said I had sent the application, and was then told I was lying. In some ways I'm glad they showed their colors now. Could you imagine this kind fo response if my boiler died? I'd freeze to death waiting for a response! Do not deal with these people, they are bad news!
Payed cash for oil delivery on January 2, 2017, called on January 4, 2017 because I ran out of oil, but was sent to their \answering service\ who told me they were only accepting messages from customers who were on automatic delivery or customers who needed an emergency service call which they wanted to bill me 229 for... I asked to speak with a representative about getting refunded my money because I didn't have anymore money to pay another oil company to deliver. They told me I had to wait til \someone was in the office\ Please keep in mind that although I may not be on automatic delivery I have been a customer of M.V.O. for over 10 years!
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