Mesa, United States
6145 E Arbor Ave
N/A
+1 4808321300
Wheelchair-accessible entrance
Brookdale took good care of my stepfather. The staff were kind to the residents and they kept them COVID-free March-June no small feat in the middle of a pandemic. They would let my mom eat with him if she was there at mealtime and navigated some tricky family dynamics with us. Melinda was very helpful to us as we went through the ALTCS approval process and ensuring that my Mom had what she needed. Paul very kindly would use his iPhone to let us Facetime in order to stay in contact throughout lockdown. Staff doesn't have to care, but it is obvious they do. The facility is very clean and the food not bad. I would like to add that we received pictures in the mail 2 days ago of my stepdad from Victoria, the Executive Director of Brookdale and to point out that facilities run well for a reason and that reason is usually to be found at the top of the chain. Victoria has done a great job of maintaining patient safety in the era of COVID and strives to keep high quality resident care a priority; Brookdale is high quality and your family member will be well treated there by upper management, and staff.
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The Brookdale Staff is incredible. The second we walked in, we were greeted with a warm welcome & a smile. It was obvious that these were people who truly love what they do. After touring the facility, we sat down with Liz and she went over everything thoroughly. As difficult as it was for us to leave our grandpa in an unfamiliar place with people he didn't know, we felt confident in our decision. Liz and the other ladies in the front were very compassionate, understanding and reassuring. Since moving grandpa in, we have met many other attentive & caring staff members- one of which went OUT of his way to get the cable hooked up in the room and working properly. He stayed late (past his scheduled shift) to handle this and even followed up shortly after. Mark, your efforts and hard work are appreciated! Thank you Brookdale staff for all you do!
I am very impressed with the staff interactions with the residents. They genuinely care about all of the people there.
The staff and management do a great job finding the right fit for each new resident. They have a number of different activities for the residents and even a dog and cat to make things feel more comfortable. We took our first tour and immediately felt the warm, inviting environment from the minute we met Traci Henderson who showed us around at Brookdale East Mesa.
I moved my mom here on December 1st from another assisted living facility. Brookedale East Mesa gives her the freedom to wander in a beautiful setting, bright and cheery surroundings with the kindest care givers. I am so grateful to the team there!
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