Mesa, United States
6305 S Sossaman Rd
N/A
+14809882763
On our last trip to AZ, we used a Hertz rental car. Upon returning the car to the Mesa Airport, my husband realized he locked his wallet in the car and already put the keys in the drop box (it was 6 am so there were no employees around). Long story short, the manager of that office at the airport agreed to 2 day air the wallet back to us in WA (a 65 expense for us) but first he stole the 200 cash that was in the wallet. I brought this to the attention of the Hertz corporate office as I'm sure they have cameras but they said lost or stolen items are not their responsibility (even if their own employee is the theif!). I gave them many opportunities to make this right in private but they did not so here you go...I do not recommend using Hertz under any circumstances.
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Rented a car 3 weeks prior to trip. Arrived and they rented my car. Good thing I had family here or I would have been screwed. We were here for a wedding. Why do reservations if you give away a car? I saw MANY people who had reservations and no car. We had family who picked us up, thank you Jesus! But how many people were left stranded? Horrible customer service at the Mesa Gateway location. Just horrible.
Very friendly staff and easy check in check out. My go to vehicle rental place every time I am in Phoenix!!!
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