Mesa, United States
5358 E Baseline Rd
N/A
+1 4806999624
The staff has been wonderful. I really do feel that I am getting excellent care here. The food is excellent. My only complaint is that the food is not very warm by the time it gets here.
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We had an excellent experience with Sante. We had another provider for 24 hours. We could tell immediately that a change was needed. We called Sante at 5 PM. Jenn came that evening and stayed till 10 PM. Jenn was absolutely wonderful. She really set us at ease. She answered all our questions. Sammy came the next day. She was such a wonderful nurse. Sammy came nearly every day until the end. We cold not have asked for a better nurse. Lance came a few times. His timing and serves were perfect. Ginka really helped as a social worker. I am sure she will be useful in the months to come. Thank you Sante for being so good in our time of need.
Horrible experience for my grandmother who is patient. She had been there 7 days , 5 of which she was not given quite a few of her essential daily medications as a diabetic and 95 year old with heart condition. The error was found by a wonderful nurse and corrected however after leaving many messages have yet to hear back from the Administrator regarding this error which essentially could have been life threatening. Customer service is lacking within the facility select few aids, CNA's and nurses really seem to care and enjoy their jobs others are clearly there to just receive a paycheck. Based on experience thus far would not recommend.
I’m VERY displeased with the Medical Care in this facility. My Father was there for 4 days and they skipped one of his appointments for Dialysis because they said lifting him was the issue, this in turn, sent him to the ICU!! The nurses and staff do not return phone calls or pick up the phone when I called to speak to my dad. I would recommend finding a different facility for your Loved One!!
They don't follow proper covid 19 protocols. They Allow patients to leave facility WITHOUT knowing if they are positive or negative. They also allow that patient to meet up with an outsider when the patients status is still unknown and pending. Risking others lives. And the manager says \its a pandemic so every is already at risk\ its a pandemic because of people like them. I would never recommend this place. I cant wait until my family member is able to leave this facility. Negligence at its finest. Reported.
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