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Tender Heart Home Care

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Mesa, United States

tenderhearthomecare.com
Assisted living facility· Adult day care center· Home health care service

Tender Heart Home Care Reviews | Rating 1.7 out of 5 stars (4 reviews)

Tender Heart Home Care is located in Mesa, United States on 1237 S Val Vista Dr. Tender Heart Home Care is rated 1.7 out of 5 in the category assisted living facility in United States.

Address

1237 S Val Vista Dr

Phone

+1 4807194444

Accessibility

Wheelchair-accessible entrance

Open hours

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Alison Moffo

Made an appointment with Ray to do an in home assessment of my mom. I took the morning off to meet. 15 minutes after our scheduled meeting time, he no showed. I called him and he told me he had been at a \covid hospital\ (what is this?) for past 90 min with a resident? client? employee? dealing with a \covid emergency\ and he was just stepping out to call me. It takes 5 minutes to call to let someone know you will be late or not make it yet he did not do this. Also, if he is at a \covid hospital\ dealing with someone with symptoms or exposure, why would he then come into my 88 y/o mothers house and expose her? I am looking for home care to minimize her exposure risk. He wanted to reschedule the meeting, I think not.. Unprofessional, inconsiderate and poor communication do not make for a good impression.

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Laura Foley

Let me start by saying that I couldn't ask for a better experience. I live out of state and I needed someone that I could depend on to provide care for my mother who fell and broke her hip. The rehab center released her sooner than I expected and this put me in a bind. I called Tender Heart Home Care from a recommendation from a friend that had a good experience with them as well and they were very informative on the phone which put me at ease and they went to the rehab center and perform a free assessment on my mother right away. I was also able to setup services really easy with no contract via email which made everything so much easier. Mom is doing great and loves her caregiver that provided. Thank you so much!

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Brittani Jarvis

I used to work for this company and had a supervisor who was so sweet. Unfortunately she no longer works there. The person \in charge\ now is one of the most rude and disrespectful people I've ever met!

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Ashby Free

I cannot stress enough to beware of this company. My loved one has a lot of complicated issues. The caregiver they introduced us to claimed knowledge of all the equipment he requires. When she arrived for her first training shift it turns out her experience was at least a decade old. She didn't recognize the equipment nor how to use any of it. Also the company continuously texted her thru her shift asking her to take a picture with her cell phone of my loved one and text it to them. I did not give my permission, I am his POA, this was done behind my back. I found out later that she did indeed take the photo and texted it to the company, a supervisor admitted to me that she had the photo. I was told they needed the photo for internal uses however I said that they had sat down with me on two different occasions and I signed a contract none of which ever mentioned a photo being needed. I was told that they use it to show potential caregivers the client. However, it is against the law to show a caregiver a client prior to being hired by that client. Needless to say my loved one and I feel completely violated by this company and would recommend you steer well clear of them.

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