Mesquite, United States
1513 Springbrook St
N/A
+1 9033392070
The absolute worst internet company!! Every month we have some kind of issue. Forget trying to get anyone on the phone that is able to fix anything. They're worthless and give us the run around everytime. My husband has been on the phone for over 2hrs and has been transferred 8 times. Had enough of the bullcrap and will be cancelling tonight.
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Charged me 161.29 made me wait 2 weeks for activation. Was supposed to begin service May 15 at 5 pm. I received all equipment in the mail and installed. Service was never turned on. Spent 4 hours on the phone and had to call 19 times over a 4 day period to get an explanation of what was going on. Finally I was told that they can't provide me internet and cancelled my account and issued a refund that will get to me in 5 business days. The reason for cancelling me was because the maximum number of users in my area was reached and they did not have an available port for me. Why did this take 2 weeks and why did they charge me and waste my time? So at 3 weeks I might have my money back and they want me to go out of my way and mail all their equipment back now. Oh and I still need internet and my kids cant do their schoolwork on the PC due to the pandemic. They were extremely rude and unprofessional on the phone, even hung up several times. Avoid this trash company and their brainless customer service. I had century link at a 2nd home I own also and Im cancelling that address also.
Horrible service, customer service lines have a self perpetuating loop of answering machines that eventually just tell you no one can be reached at this time, no matter what time of day or week you call...nuff said
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