Denver, United States
550 S Federal Blvd
$$$
+18888638768
N/A
Store personal temporarily suspended my second phone without my permission or autherization. Metro PCS customer service after numerous phone calls, endless hold wait times, and multiple disconnections , and endless different stories and excuses. Extremely poor and unethical customer service. They refuse to acknowledge the problemor issue a meaningful service credit.
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I ported my number from cricket and decided on the new LG Stylo 6 for 20. 60 for the phone plan, and 22 for the activation, 102 !! I ordered a phone case with a tempered glass screen protector through Amazon for 8. The store wanted to charge me 20. I put the phone case on the phone, and while putting the screen proctor on the phone, the phone dropped on my carpeted floor, about 1 foot ! While taking the screen protector off to adjust, it was a lil crooked, to my amazement it pulled the entire screen off ! I was shocked ! I took the phone back to the store and spoke with Andy the owner ! I explained that the phone wasn't working and what happened. Andy refused to allow me to return the phone for another one ! Their policy states the customer has seven days to return the phone I purchased the phone on July 31st, I took the phone back on the 4th ! Andy refused to give me a refund !! The Owner's advice to me was to sell me insurance for the phone for 5 Andy also told me to wait three days ! (Without a phone ) !! releaving him of the 7 day return policy obligations !! Before I file a claim with the insurance ! He also told me how to lie & commit fraud so I could get another LG Stylo 6 phone for another 100 out of pocket !! That's 202 and go without a phone for 10 days of my 30 days of service !! I will be filing a complaint with the BBB, Metro by T-Mobile corporate, as well as LG corporate concerning my unfortunate experience with this business and owner ! Andy was very unethical, rude, disrespectful, and unprofessional ! He sold me a broken phone & did not honor the 7 day return policy ! And robbed me for 102 !! I had to switch back to cricket To get another phone ! It was a Waste of time & dealing with Andy and his Business !!! Consumer Beware !!! The LG Stylo 6. Sucks !!!
These people don't know left from right, i don't even know how they got jobs there. Ridiculous, don't ever go here
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